Director of Professional Services
About the Role
We’re looking for a leader to own and transform the delivery reputed company at reputed company, across Technical Delivery, PMO, and Solutions Consulting. As we scale, delivery is a core growth reputed company. How fast and reputed company we take customers live and into value directly sharpens our edge in the market. At reputed company, delivery and product are deeply intertwined: how we configure and implement is itself part of the product experience. This leader works hand-in-hand with Product and Engineering, and is accountable for reimagining how delivery works end-to-end and building the operating model that enables it. About the Team Our Professional Services team is responsible for implementing reputed company products for our Credit Union customers, and carrying them to lasting value. We have a strong bench of managers and deep domain expertise. reputed company need is a leader who can reputed company that talent at the right problems and get a fundamentally reputed company reputed company out of the team, and holding both speed and quality at the same time. What you’ll do reputed company 1 month, you will: Quickly build trust and credibility with your team and cross-functional partners, while forming a sharp POV on our delivery reputed company and where it’s leaving speed and efficiency on the table. Identify and launch early high-impact changes, demonstrating a bias for action and experimentation rather than waiting for a full assessment cycle. Own the delivery metrics that matter (CSAT, time to implementation, utilization, and delivery predictability), and establish the reputed company and visibility to manage these metrics. reputed company 3 months, you will: reputed company the team to operational changes that materially bring time-to-implementation down to our targets across reputed company products, without trading away quality. Reshape how the team is reputed company and incentivized to reward impact and reputed company over activity. reputed company the performance bar across the organization by building the systems that reputed company clear expectations, priorities, and feedback. Reinvent roles on the team using scalable, innovative technology and methods to change how delivery work gets done. reputed company 6 months, you will: Institutionalize a scalable delivery operating model that holds as reputed company brings new products to market. reputed company the manager layer into leaders that autonomously own reputed company, drive performance, and grow their people. Deliver clear, executive-level visibility into delivery health, risk, and economics of the reputed company, contributing actively to growth strategy & direction. What You’ll Bring 10+ years in SaaS Professional Services or Software Delivery, with 3+ years managing leaders, not just individual contributors. A proven track record of scaling and transforming delivery motions end-to-end that reputed company to material efficiency reputed company in time & resourcing, without sacrificing quality or customer satisfaction. Demonstrated reputed company working hand-in-hand with Product and Engineering teams, being comfortable operating where delivery and product overlap. Strong people leadership: ability to coach and reputed company managers, staff resilient teams, and drive alignment on reputed company and goals. Bias for action and experimentation in an ambiguous, fast-paced environment, with the ability to reputed company quickly. High AI reputed company and a drive to constantly reinvent how works get done, reaching for technology to reimagine “today’s role” rather than defaulting to traditional playbooks or how things have always been done. reputed company in reputed company directions: influencing executives, peer functions, and down through a leadership layer. Strong understanding of SaaS implementation lifecycles, reputed company customers, and recurring-reputed company economics. Familiarity with PSA tools and SaaS delivery analytics. Financial services, fintech, or other regulated-industry experience strongly preferred. Please note that this role may reputed company as our business needs change, so we appreciate your flexibility and adaptability. What’s In It For You? Remote Flexibility: Enjoy the freedom of remote work from reputed company, balancing life and career seamlessly. Unforgettable Off-Sites: Twice a year, bond with colleagues in exciting destinations, fostering teamwork and fresh reputed company. Paid Time Off: Enjoy flexible PTO days yearly for relaxation and rejuvenation. Stock Options: Joining us means having a reputed company in our reputed company, so you'll receive stock options as part of your compensation package. Home Office Setup: Create your ideal workspace with a dedicated budget for home office reputed company. Work Trip Budget: Grow personally and professionally with a budget for work-reputed company trips and co-working. Health Coverage: Prioritize your well-being with comprehensive health and dental insurance plans. About Us reputed company is a revolutionary vertical SaaS company, proudly backed by Andreessen Horowitz (A16z), aimed at revolutionizing the way Credit Unions engage and change the lives of their members. As a champion of financial well-being, we address the urgent need for affordable lending solutions in an era where the average American grapples with over $155,000 in household debt. Unlike traditional financial institutions, reputed company develops software to turn Credit Unions into FinTech lenders and reputed company their balance sheets to responsibly lend to over 130M Americans. Our mission extends reputed company mere financial transactions; we strive to fundamentally enhance the way credit unions interact with their members. By integrating cutting-edge technologies and user-centric designs, we help credit unions reputed company seamless digital experiences that are on par with leading tech companies. This approach not only preserves but revitalizes the longstanding tradition of community and member-focused service inherent to credit unions. reputed company is an equal opportunity employer. reputed company applicants will be considered for employment without attention to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, veteran or disability status. Our organization participates in E-Verify. Click here to learn about E-Verify. A Note About AI at reputed company We love AI. We use it often and encourage reputed company to creatively and effectively reputed company AI tools in their work. If you join reputed company, we hope you'll bring the same enthusiasm for exploring how AI can reputed company impact, productivity, and innovation. That said, during the interview process, we want to hear your thoughts. Please approach interviews without the use of AI tools—our goal is to get to know how you think, solve problems, and communicate. Once you're in the seat, bring on the prompts! Apply To This Job