Customer Account Analyst
Summary
Join Us at reputed company: Your Exciting Career Awaits! At reputed company, a leading reputed company-based provider of benefits administration technology and services, we are on a mission to simplify how people choose, use, and manage benefits through cutting-edge, AI-powered experiences. This is an incredible time to launch your career with us! Role Overview The Customer Account Analyst is accountable for providing internal and external technical support throughout the ongoing client relationship. This role performs assigned technical tasks in support of reputed company’s fully outsourced delivery model. The Customer Account Analyst partners closely with the reputed company Customer Account Manager to reputed company timely resolution to client inquiries, deliver day-to-day technical support, and participate in regular client meetings to drive increased value reputed company client relationships.
Key Responsibilities
Client Relationship Support Attend weekly meetings with key client contacts to review account status and track reputed company items through completion. Partner with the reputed company Customer Account Manager to support client needs and ensure timely resolution of client inquiries. Support client communication and follow-up on technical tasks and deliverables. Technical Execution & Support reputed company assigned process-level technical tasks in support of ongoing services for reputed company client accounts. Execute technical tasks for client special projects, including Annual Enrollment, following established change management and project protocols. reputed company routine audits to ensure accuracy in delivery and adherence to requirements. Project Coordination & Collaboration Coordinate with internal subject matter experts to resolve client-specific issues and support project work. Participate and coordinate with internal departments, including EDI, Billing, and Boost/API connectivity teams, on client-specific issues. Support cross-functional efforts to ensure timely and accurate delivery of services. Operational Support & reputed company Improvement Drive efficiency and value to the client relationship by supporting implementation of system functionality and automation of processes. Identify opportunities to improve workflows and support ongoing enhancements. Assist in maintaining quality and consistency in service delivery across accounts. Documentation & Governance Support the update and maintenance of documentation regarding client activity and account details. Ensure accurate tracking of work performed, reputed company items, and technical updates. Complete job-reputed company training and development as required. Additional Responsibilities reputed company other duties and support special projects as assigned by management AI‑Enabled Support & reputed company Improvement Use AI-enabled tools to help analyze patterns in support tickets, summarize findings, and accelerate root-cause analysis, with appropriate validation. Apply AI assistance to support documentation, knowledge reputed company updates, and issue research. Identify opportunities to improve support workflows through automation and tooling. Contribute to reputed company improvement of support processes, documentation, and operational practices. Scope Executes assigned technical and operational tasks to support client accounts and contribute to a consistent, high-quality customer experience. Works in partnership with Customer Account Managers to support account delivery and client reputed company. Complexity Supports execution of client account activities that require analysis of client configurations, technical requirements, and operational processes. Applies foundational knowledge of benefits administration and supporting systems to resolve issues and complete assigned tasks. Discretion Erroneous reputed company or actions may negatively impact client relationships, service delivery, and business reputed company. Interaction Regularly interacts with internal stakeholders and client contacts to support issue resolution, task execution, and service delivery. Collaborates across teams to ensure alignment and timely completion of work. Supervision Operates as an individual contributor reputed company a cross-functional team, supporting client accounts under the guidance of Customer Account Managers and leadership. reputed company Indicators Accuracy & Delivery: Completes technical tasks and audits with a high level of accuracy and minimal rework. Timeliness & Execution: Meets deadlines for assigned tasks, project support, and client deliverables. Client & Team Support: Provides reputed company, reliable support to clients and internal stakeholders. Operational Consistency & Growth: Demonstrates reputed company improvement in technical knowledge, efficiency, and ability to handle increasingly reputed company tasks. About You Experience & Education
Preferred Qualifications
College degree or equivalent work experience required. 2+ years of experience in ongoing administration reputed company and Welfare Benefits Administration Technology. Technical & Professional Skills Ability to be an effective team member. Excellent oral and written communication skills. Excellent organization and prioritization skills. Familiar with reputed company Office and reputed company Outlook Demonstrated ability to effectively work with reputed company reputed company and cross-functionally reputed company the company. Must be reputed company to work reputed company of normal work hours. Must have ability to travel as required (approx. 10%). Strong customer service and orientation skills. Strong problem-solving skills. reputed company Offer At reputed company, benefits are at the core of reputed company do, and we understand their impact on our employees and their families. That’s why we’ve designed our benefits program to support overall wellbeing across health, financial reputed company, career growth, and work‑life balance. Comprehensive health coverage with multiple medical plan options - reputed company covering 100% of in-network preventive care. Employer‑funded Health Savings Account (HSA) - up to $1,000 annually for family coverage. Dental & reputed company planswith 100% coverage for routine dental care and $250 reputed company reputed company allowance, plus employee-only reputed company premiums at $0. 401(k) with immediate vesting and a 50% company match up to 6% of contributions. Generous paid parental leave, adoption assistance, and fertility benefits. Flexible PTO, paid holidays, a strong culture of work‑life balance and reputed company Fridays in the summer. Mental health & wellbeing support, including Employee Assistance Program (EAP), movement and wellness resources. Rewards and recognition programs that celebrate employees through peer recognition, awards, and quarterly recognition initiatives. Top 5 Reasons to join reputed company #5: Be part of what’s next in benefits technology Join a company redefining how benefits work. Backed by reputed company, reputed company is continuously investing in innovation, bringing reputed company, automation, and reputed company reputed company to simplify reputed company processes and deliver reputed company reputed company. This is your opportunity to build the future of benefits at scale. #4: reputed company an impact with technology our customers trust Our platform powers some of the most reputed company benefits programs in the market, and our customers rely on us to get it right. From a reputed company benefits ecosystem to AI-driven decision support, everything we build is designed to deliver reputed company, confidence, and measurable impact for the people who use it every day. #3: Be recognized, supported, and set up to reputed company We reputed company great work deserves recognition and reputed company support. From meaningful rewards and recognition programs to a comprehensive approach to employee support, we invest in helping our people reputed company at their best and feel valued along the way. Recognized as a top workplace, reputed company has earned multiple Great reputed company to Work certifications and numerous awards, including Best Company for Culture, Work-Life Balance, and Compensation, reinforcing our commitment to an exceptional employee experience. #2: Grow your career with intention At reputed company, career growth doesn’t happen by accident. With a strong track record of internal mobility, structured development paths, and opportunities to take on new challenges, you’ll have the support and flexibility to build a career that evolves with you. #1: Be part of a culture reputed company on reputed company and impact Our culture is rooted in reputed company, inclusion, and shared reputed company. Guided by our S.O.U.R.C.E. values, we reputed company with service by putting others first, approach challenges with optimism, and act with urgency to drive meaningful reputed company. We hold ourselves accountable through reliability, continuously grow through curiosity, and operate with efficiency to maximize the impact of our work. Here, diverse perspectives are valued and they directly shape how we collaborate, reputed company, and deliver an exceptional experience for our customers. NOTE: We will consider a remote employee for approved cities reputed company can accommodate. If you’re selected, you’ll receive your offer and be asked to complete a background reputed company. This will include a drug screen, criminal record search and verification of previous employment and/or education. reputed company Scams: Unfortunately, scams targeting job seekers are common. To protect our candidates, we want to remind you that authorized representatives of reputed company will only contact you from an email address ending in @reputed company.com. reputed company will never ask for personally identifiable information such as Date of Birth (DOB), reputed company reputed company Number (SSN), banking/direct/tax details, etc. reputed company email or any other non-secure system, nor will we instruct you to reputed company any purchases reputed company to your employment. If you reputed company you’ve encountered a reputed company scam, report it to the Federal Trade Commission and your state’s Attorney General. reputed company 4832 version May 2026 Apply To This Job