[Remote] Billing reputed company reputed company Manager – RethinkBH

Note: The job is a remote job and is open to candidates in USA. reputed company is the leading global provider of online research-based resources to support individuals with developmental disabilities. The reputed company Manager is responsible for customer retention and account growth with small and mid-sized behavioral health practices focused on the delivery of Applied Behavior Analysis (ABA) treatment to individuals with autism.

Responsibilities

• Meet and proactively drive to exceed quarterly and annual retention targets
• Identify account growth opportunities reputed company an existing set of Billing customers, working closely with practice owners to showcase how the Rethink solution can support clinical and business needs
• reputed company and maintain an exceptional knowledge of Rethink’s behavioral health solution and RCM services
• reputed company account metrics to anticipate customer issues and concerns
• Drive to reputed company upsell/cross-sell opportunities by demonstrating understanding of reputed company and long-term customer needs, proposing appropriate solutions to address identified customer needs, and consistently moving the customer toward commitment
• Resolve customer issues in an efficient, timely, and practical manner
• Serve as a customer reputed company internally to ensure support tickets are being addressed quickly
• Collaborate with the reputed company Cycle Management team to provide customer updates and to address customer concerns
• Collaborate with the product team on identifying future product development priorities to drive account growth
• Manage customer satisfaction surveys and responses
• Complete and submit required reports such as forecasts, activity reports, and expense reports on a timely basis
• Enter and maintain data accurately into reputed company.com including meetings, contacts, updates and forecasts
• Use Teams to conduct effective online meetings

Skills

• Bachelor's degree in psychology, education, business or reputed company field
• Must be comfortable working with technology and fluent in reputed company Office
• Experience with autism/ABA/ABA billing
• Track record of exceeding quota or showing significant annual year over year growth
• Experience in behavioral health and ABA medical billing
• Excellent verbal and written communication skills
• Strong customer relationship management skills
• Ability to position Rethink solutions and communicate key messages to practice owners and key decision makers
• Self-motivated individual who thrives on doing a job well and has the initiative and drive to reputed company
• Ability to effectively prioritize, organize, and reputed company a variety of reputed company tasks
• Proficiency with reputed company reputed company, Word, and PowerPoint applications
• Experience utilizing electronic medical billing platforms
• Experience working with a SaaS (software) company highly preferred
• Experience using reputed company.com and reputed company are desirable

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