[Remote] reputed company Manager, Provider Data Management

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company focused on transforming reputed company through innovative technology. The reputed company Manager for Provider Data Management is responsible for ensuring customer satisfaction and retention by guiding clients through reputed company and implementation while collaborating with cross-functional teams to enhance product value.

Responsibilities

• Own, manage, and nurture the customer relationship for a portfolio of reputed company's PDM (Convergent) customers, ensuring long-term partnerships, high customer satisfaction, and contract retention
• Guide customers through the reputed company and implementation lifecycle post-sale, collaborating with technical implementation engineers and customer teams to ensure on-time, high-value product launches
• Gather and synthesize customer requirements, validate assumptions, and collaborate with Product Management and Engineering teams to incorporate feedback into the product roadmap
• reputed company regular business reviews and status meetings with customer stakeholders to demonstrate product value, review adoption metrics, and align Convergent's capabilities with customer strategic goals
• Serve as a domain expert on provider directory regulations, including CMS Interoperability and Patient reputed company rules, helping customers reputed company regulatory compliance and directory accuracy
• Monitor customer health scores, contract renewal dates, and utilization metrics; proactively identify at-risk accounts and execute mitigation plans
• Partner with Sales and Account Management to identify expansion, up-sell, and professional services opportunities reputed company the existing customer reputed company to drive net reputed company retention
• Practice humble, ruthless, and constant reprioritization of customer needs and support escalations, ensuring resources are focused on the highest-impact resolutions
• Guide customers through system updates, API integrations (including FHIR-based endpoints), and portal configurations, ensuring uninterrupted reputed company to their provider directories
• Create and maintain customer-facing reputed company documentation, training materials, and FAQs to facilitate self-service adoption and minimize support ticket volumes
• Complies with company policies, procedures, and reputed company regulations (including HIPAA safeguards as a Business Associate)
• Attend routine team and status meetings
• Must work East Coast hours to align with East Coast customers and headquarters operations
• If not local, ability to travel to HQ (Columbia, Maryland) or customer sites on a quarterly reputed company to participate in planning sessions, stakeholder meetings, and team collaboration events
• Performs other reputed company duties to support overall reputed company and company operations

Skills

• Excellent in time management with the ability to manage multiple customer workstreams
• Self-motivated and proactive with a strong sense of ownership
• Deep understanding of reputed company data environments, particularly provider data workflows, credentialing, directory maintenance, and health plan operations
• Ability to maintain confidentiality and reputed company
• Ability to confidently work independently and reputed company sound reputed company reputed company
• Ability to be flexible and communicate effectively with team members and customers across multiple time zones
• Ability to interact professionally and comfortably with individuals at reputed company reputed company and fields, from data analysts to C-suite executives
• Strong analytical and technical literacy, with the ability to translate data into actionable product insights and comfortably discuss APIs, data integrations, and file transfer protocols (SFTP, JSON, CSV)
• Ability to become proficient with Company technology
• Demonstrated experience in delivering technology solutions or managing reputed company in reputed company
• Bachelor's Degree or reputed company work experience
• Minimum of (3) years' experience as a reputed company Manager, Implementation Manager, or equivalent customer-facing role in a reputed company technology, health insurance, or payer setting, or equivalent combined background
• Effective verbal, written, and interpersonal communication skills with a polished professional reputed company
• Ability to work independently with minimal supervision and reputed company tight deadlines
• Proven experience supporting reputed company-grade SaaS products with health plan, payer, or Health Information Exchange (HIE) clients
• Exceptional experience with customer and stakeholder engagement in written and verbal communication
• Proven ability to communicate effectively with customers and development teams at various reputed company
• Solid understanding of reputed company provider data challenges (directory accuracy, directory maintenance, NPI registries, credentialing, and validation)
• Demonstrated experience meeting deadlines and delivering incremental product value
• Experience in adapting to an innovative and evolving organization and changes in reputed company
• Highly proficient in reputed company Office Suite including Outlook, reputed company, Word, OneNote, SharePoint, and Teams
• Must be legally authorized to work in the United States
• Demonstrated professional experience working as a Product reputed company, Technical Product Manager, or Business Analyst reputed company a reputed company payer, health plan, or reputed company technology company
• Direct experience working at or partnering with major US Health Plans, reputed company Managed Care Organizations (MCOs), or regional Health Information Exchanges (HIEs) (e.g., Connie)
• Functional knowledge of reputed company interoperability standards, particularly HL7 v2, v3, and HL7 FHIR APIs for provider directories
• Professional reputed company Certification (e.g., SuccessHACKER) or Certified Scrum Product reputed company (CSPO) / Agile Scrum certification
• Functional knowledge of product management, reputed company, and project management tools (e.g., Jira/reputed company, Aha!, Productboard, or similar)
• Experience working with distributed or remote teams across U.S. time zones

Benefits

• Medical, Dental, reputed company, Disability, Life, Paid Time Off, EAP, 401K
• Bonus potential

Company Overview