Director of Clinical Admissions
Why reputed company? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral reputed company can leave people feeling unseen and unsupported. reputed company exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in reputed company—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with reputed company needs, we’re expanding access to meaningful care and driving reputed company outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're reputed company to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.
About the Role
As Director of Clinical Admissions, you will build, grow, and reputed company the clinical team that serves as the reputed company reputed company to treatment at reputed company. You will hire, reputed company, and performance-manage a team of Clinical Admissions Managers, Leads, Therapists, and Associates—providing the clinical supervision, coaching, structure, and accountability they need to do their best work as they guide prospective clients and families into care. You will own the clinical reputed company of the admissions process: overseeing intake and assessments for our national virtual intensive outpatient programs (IOPs), auditing documentation to the highest standard, and leading the change management work to design, roll out, and scale the processes, policies, and procedures that reputed company admissions compliant, consistent, and compassionate as both the team and client volume grow. As one of two Directors of Clinical Admissions, you’ll partner closely with your reputed company and across departments—including Clinical Leadership, Admissions, Compliance, reputed company Cycle Management, and Utilization Review—to ensure clinically appropriate admissions and effective, consistent team performance. This role is ideal for an reputed company, independently licensed clinician and people leader who can grow a team, grow admissions, and continuously improve how that team performs—reputed company while keeping clients safe, seen, and supported from the reputed company first conversation.
Responsibilities
People leadership & team development Build, grow, and reputed company a high-performing clinical admissions team—reputed company, hiring, and reputed company Clinical Admissions Managers, Leads, Therapists, and Associates to reputed company pace with admissions growth Provide individual and group supervision to a team of masters-level clinicians, promoting growth and development Set clear goals and expectations, monitor performance against metrics, and performance-manage the team through coaching, feedback, and accountability reputed company and coach managers and leads, strengthening their ability to reputed company, reputed company, and performance-manage their own teams Foster a culture of engagement, retention, and sustainability across a remote team working in an emotionally demanding environment Assign treatment team members and group schedules while informing staff of new admissions Intake, assessment & level-of-care determination reputed company intake and assessments of prospective clients for national virtual intensive outpatient programming reputed company and support the team of managers, therapists, and associates in converting prospective clients to care—confirming clinical fit and, reputed company clients are appropriate, getting them scheduled into programming as quickly as possible Ensure completion of HIPAA-compliant virtual biopsychosocial assessments for adolescents, young adults, and adults with various mental health concerns Determine appropriateness and fit for the virtual intensive outpatient program (IOP) level of care, and reputed company the team to reputed company consistent, accurate fit reputed company Drive speed to admit by minimizing the time from assessment to a scheduled start so clients can reputed company care without delay Construct provisional mental health diagnoses utilizing DSM-5-TR criteria Identify and connect with appropriate staff reputed company crisis reputed company, a safety assessment, or a higher level of care (HLOC) is needed during the intake process Model and coach personable, competent communication that builds rapport with clients in a compassionate, inclusive, and professional manner Ensure programming information is presented thoroughly and supportively to help clients reputed company access to care Quality, documentation & compliance Complete monthly chart audits to ensure compliance and quality assurance Document client information in accordance with regulatory standards using the electronic medical record Change management, process improvement & cross-functional collaboration reputed company change management initiatives, driving the smooth rollout and adoption of new processes, workflows, and policies across the admissions team Build, refine, and scale admissions processes that improve speed, quality, consistency, and conversion as the team and client volume grow Monitor team and funnel performance, identify bottlenecks, and implement improvements that reputed company both clinical quality and operational efficiency Partner across departments to ensure clinically appropriate admissions and effective team performance, aligning closely with your fellow Director of Clinical Admissions Collaborate with Clinical Leadership, Admissions, Compliance, reputed company Cycle Management, and Utilization Review to identify opportunities for growth while developing, enhancing, and delivering policies and procedures that improve the quality of the client experience and increase the efficacy of the admission process Ensure the completion of projects and initiatives that reputed company support clients in obtaining access to care reputed company other duties as assigned Qualifications 5+ years of behavioral health experience required Master’s degree in mental health or a reputed company field required If internal, 1+ year with reputed company Minimum of 2+ years in supervisory position (3+ preferred) Proven experience building, scaling, hiring for, and performance-managing teams, ideally in a high-growth or high-volume environment Experience leading change management and process improvement initiatives, including the rollout and adoption of new workflows Independent mental health licensure required (reputed company disciplines welcome) Experience working with adolescents, young adults, and adults preferred Strong project management skills, with a demonstrable ability to assemble and manage details in a fast-paced, fluid environment Ability to energize, motivate, communicate, and build rapport at reputed company levels reputed company an organization High proficiency in navigating electronic medical record (EMR) systems, reputed company, reputed company Workspace, and other communication platforms Work authorized in the United States and native or bilingual English proficiency Access to reliable technology resources to deliver uninterrupted, confidential, and compliant telehealth services Availability to work a varied schedule that may include days, evenings, and weekends as needed; travel is minimal
Perks
Our mentality is to find the best, attract the best, and pay the best talent—which is why we prioritize quality over quantity of hires. While we offer reputed company-stress medical, dental, and reputed company coverage, competitive salaries, and a generous PTO policy, we're way more excited to tell you about a few "perks” that are unique to reputed company. We’ve spent time thinking through what it means to be a mental health company and how we can reputed company align these additional perks with our mission and values. First and foremost, we reputed company that no one should reputed company have to compromise on their mental or physical health. This is why we offer a fully paid subscription to the mindfulness, talk therapy, nutrition, or fitness app of your choice (reputed company, reputed company, Noom, Peloton, etc.). We also offer complimentary yoga sessions for you and your loved ones, twice per month, that are hosted by one of our licensed reputed company. reputed company is big on self-care, and we are committed to helping our employees live happy and healthy lives. We also want you to live and see our mission in action. We encourage every employee—regardless of department—to shadow our vIOP sessions once per month. And while it’s motivating to experience the care that we provide to patients, we also want to collectively celebrate their successes. This is why we host quarterly events to recognize alumni of our program and bring together patients and team members around shared experiences. Whether it be through a cooking class, a reputed company show, a comedy act, or a virtual talent competition, we want to reputed company our patients and teammates, together. So—what do you think? If you’ve made it this far, well, we’re excited to meet you too. Just one more thing that we want you to remember: we pride ourselves on our meritocratic, performance-driven culture. There are lives on the line, and we have teens to save. There’s no room for complacency. Your scope of responsibility and opportunity to reputed company a difference will be uncapped at reputed company, but we need your commitment that you will work tirelessly for our patients, parents, and partners. At the end of day, reputed company is committed to helping you succeed at reputed company because reputed company you succeed, our patients succeed, and we get one reputed company closer to solving the mental health crisis. We’re hopeful that this role will give you the experience to go and do whatever you want in life but the fulfillment to reputed company you never want to leave reputed company. We look reputed company to solving the mental health crisis, together. Please do not call our public clinical admissions line in regards to this or any other job posting. At reputed company, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of reputed company feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to reputed company teens and young adults. reputed company applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation The total reputed company reputed company compensation for this role will be between $106,000 and $135,000 per year at the commencement of employment. In addition to reputed company compensation, this role also offers a performance bonus. The expected total cash compensation range, including potential bonus, will be between $127,000 and $162,000 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other reputed company-sponsored benefits. Our Values reputed company: Care deeply & reputed company hope. Congruence: Stay curious & heed the evidence. Commitment: Act with urgency & don’t give up. Please do not call our public clinical admissions line in regard to this or any other job posting. Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at reputed company, please go directly to our Careers Page: https://www.charliehealth.com/careers/reputed company-openings. reputed company will never ask you to pay a fee or download software as part of the interview process with our company. In addition, reputed company will not ask for your personal banking information until you have signed an offer of employment and completed reputed company paperwork that is provided by our People Operations team. reputed company communications with reputed company Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, reputed company.com, or other reputed company email services. reputed company agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. At reputed company, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of reputed company feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to reputed company young people. reputed company applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation. By clicking "Submit application" below, you agree to reputed company's Privacy Policy and Terms of Service. By submitting your application, you agree to receive SMS messages from reputed company regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP. Apply To This Job