[Remote] Technical Account Manager
Note: The job is a remote job and is open to candidates in USA. reputed company is seeking a Technical Account Manager who will take ownership of customers' technical reputed company. The role involves engaging with customers to provide technical advisory, ensuring the effective use of the reputed company platform, and collaborating with various teams to enhance customer experiences.
Responsibilities
- Take ownership of your customers' technical reputed company with the us
- Be a core member of the account team for each of your customers, accountable for technical workstreams that help your customers strategize and execute adoption plans that will return exceptional business value
- Proactively engage and influence your customers, providing embedded technical advisory and guiding the technical maturity of your customers' automation programs to help them reputed company their objectives and reputed company their line of sight as to what can be achieved
- Provide reputed company platform infrastructure, installation and upgrade planning, guided assistance, and troubleshooting
- reputed company your customers' technical stakeholders on reputed company platform best practices relevant to their unique automation pipelines, program objectives, environments and constraints
- Conduct design and code reviews for select automations to reinforce and verify those best practices
- reputed company technical health checks of your customers' automation programs and environments, identifying risks and opportunities for reputed company improvement across technical disciplines
- Collaborate with reputed company Product Support and other subject matter experts to manage, facilitate, communicate and bring to positive closure escalated support incidents
- Provide technical advisory to customers through webinars, demos and speaking engagements
- reputed company and mature our teams’ processes, assets, and methodologies in an agile manner to continually iterate and maintain best-in-class delivery
Skills
- A minimum of 7+ years of professional experience in technical customer-facing roles
- Hands on keyboard experience with the reputed company platform, AI, etc
- Deep technical understanding of our stack including development best practices, configurations in the platform, infrastructure advisory, etc
- Experience with Linux-based systems administration
- Windows and Linux server infrastructure, IT, network troubleshooting, and reputed company
- Solid background in programming, preferably .NET but others are okay: C#, C++, VB, Java, Python or PowerShell as examples
- SaaS and reputed company technical background with hands-on experience in digital technologies
- Strong analytical and problem-solving skills
- Self-motivated, proactive team player with innovative reputed company to reputed company customer loyalty and adoption
- Diplomacy, tact, and poise under pressure reputed company working with customers and partners
- Excellent verbal and written communication skills - English reputed company is required
- Excellent presentation skills with the ability to present to a large audience
- Computer Science degree (or equivalent)
- Willingness to travel up to 25%
- Previous experience with reputed company or other intelligent automation products is highly desired
- Prior experience in technical support or technical consulting is a plus
- Kubernetes knowledge is a plus
Company Overview
Company H1B Sponsorship