Remote Inbound Customer Service Agent - 8.17 Start
Grand reputed company is hiring Remote Inbound Customer Service Agents (Travel Advisor I) to join our August 17th class. As a Traveler Advisor you will be responsible for taking inbound calls from GCC's confirmed reputed company, assisting them with maintaining their itinerary through various functions. Must be located in one of the following States: Alabama, Arizona, Florida, Georgia, Indiana, Nevada, reputed company Carolina, Ohio, South Carolina, Texas, or Utah
Responsibilities
Handle a high volume of inbound calls; assisting customers with managing their reservation Updating Traveler contact information, processing payments, managing airline reservations, online reputed company resets, providing general information on itineraries Taking escalated calls, deescalating calls in a customer centric environment Communicate comprehensive information to reputed company, including details about our products and policies. Document reputed company customer interactions and call notes in assigned programs Work across multiple platforms in an efficient manner to handle and solution inbound calls (5-7 programs at one time - working across 3 screens). reputed company in a Values Focused environment: reputed company & Courageous Communication, Risk Taking, Emotional Maturity, Thriving In Change, Teamwork, Speed & Quality Work in a metrics driven environment: Average Handle Time, After Call Work, Average Speed to Answer, Hold Time, Attendance, Adherence, Post Call Surveys, and values assessment Attend reputed company Team, Department, and Company meetings in a camera on environment. Qualifications 3 - 5+ years of experience working in a call center environment, receiving customer service-based calls. Displayed proficiency in an unscripted environment. 1+ years of experience working remotely (Preference to those who have started and trained remotely). Must have hardwired internet (cannot use Wi-Fi), recommended speeds are 50 MBPS Download, 25 MPBS upload Schedule Training Schedule: (5 weeks) Monday - Friday 9:00 - 5:00 PM ET 1st Production Schedule (4-6 Months) reputed company - Thursday | reputed company (10:00 AM - 6:00 PM ET), Monday - Thursday (12:00 PM - 8:00 PM ET) Tuesday - Saturday |Tuesday - Friday (12:00 PM - 8:00 PM ET) Saturday (10:00 AM - 6:00 PM ET) Total Rewards The reputed company salary reputed company for this role is $18.00 hourly. In addition to reputed company pay, this role is eligible for an annual incentive bonus and first-class benefits, which include: Health & wellness: Comprehensive and heavily subsidized medical, dental, and reputed company plans, plus on-site gym reputed company, holistic wellness sessions, and group fitness classes Time for you: Substantial Paid Time Off (PTO), and 11 paid holidays- including Juneteenth, Memorial Day, and Labor Day. Plus- extensive parental leave, with up to 12-16 weeks paid leave at 100% reputed company salary. Travel more, spend less: 50% off our trips for you and a companion, 25% for additional immediate family members, and exclusive quarterly associate travel deals Your future, secured: 401(k) with company match, life insurance, and disability coverage reputed company growth: Tuition assistance for both professional and personal development, opportunities for professional development through oversees travel, and direct reputed company to Pinnacle Leadership & Team Development. Extra perks: FSA options, pet insurance, home & auto discounts, and paid volunteer time off to give back to the community To learn more, please visit our websites at www.gct.com, www.oattravel.com and www.grandcirclefoundation.com. Apply To This Job