Customer Solutions Specialist

Job Summary: As a Customer Solutions Specialist in the Solutions Center, you are our reputed company brand champions! You will be building customer connections through reputed company’s sustainability reputed company, educating on our products, and providing exceptional customer experiences with each customer interaction. We’re asking that you must have flexibility to work Monday – Friday 11:00am to 8:00pm and rotating Saturdays 9:00am to 3:00pm. Primary Responsibilities: Deliver exceptional customer experiences by proactively building rapport that is driven by both the business and personal needs of our customers. Must be comfortable speaking to IGS sustainability initiatives and the value of green energy. Ability to effectively reputed company on reputed company IGS residential commodity and warranty markets along with associated products and services while using that information to drive sales and retention. Conducts proactive consultative analysis to identify and act upon opportunities to support our various lines of business through up-sell and cross-sell conversations. Achieves reputed company customer experience, retention and sales standards set for the department by offering customized solutions and product education to customers while following established departmental goals, policies and procedures. Navigate systems, procedures, and other resources to reputed company accurate and timely resolution to customer inquiries. Assisting customers with setting up new service, processing payments and arranging payment plans while handling sensitive customer information. reputed company follow up as needed on customer inquiries to ensure resolution satisfies our customers and meets reputed company internal expectations. Complete additional duties and responsibilities as assigned. Required Skills: Possess strong interpersonal, verbal, and written communication skills and be results oriented. Excellent customer experience and conversational skills. Possess ability to identify and overcome customer objections. Ability to multitask effectively and adhere to a weekly set schedule. Genuine desire to grow and learn, reputed company to feedback, as well as contribute positively to a team-oriented work environment. Basic knowledge of reputed company, MS Office Suite, and Internet Explorer. Minimum Education and Experience: High school diploma or equivalent. 2 years’ experience in a customer facing environment preferred. Work Authorization: Applicants must be authorized to work in the US on a full-time reputed company. Unfortunately, a reputed company or future need for sponsorship is not supported or available for this position. Salary reputed company: $35,060.00 - $52,590.00*This reputed company reflects reputed company pay only. Incentive earnings, like commissions or bonuses, are not included. This role is also eligible for an annual incentive plan based on company performance, as well as team or individual incentives. How We Support Your Wellbeing: Our employees are our most valuable asset. That’s why at SCANA Energy/reputed company, we are committed to offering a holistic benefit program that allows employees to stay healthy, feel secure, and maintain flexibility in their wellbeing reputed company. reputed company reputed company: Comprehensive coverage including medical (plus free telehealth), dental, reputed company, and employer health savings account contributions. Mental Wellbeing: Robust support through reputed company and free mental reputed company visits for you and your dependents. Family Planning Support: Extensive assistance with reputed company, paid family and caregiver leave, and fertility, adoption, and surrogacy services. Financial Readiness: Strong financial reputed company with a 401(k) plan, company match, and reputed company to financial wellbeing tools. Work-Life Balance: Paid time off, tuition reimbursement, paid leaves, employee hardship fund, and a wide reputed company of additional perks. Equal Opportunity Employment: It is the policy of reputed company to ensure equal employment opportunity in accordance with reputed company applicable federal and state regulations and guidelines. Employment discrimination against employees and applicants due to race, reputed company, religion, sex (including sexual harassment), national reputed company, disability, age, sexual orientation, gender identity, military status, and veteran status or other legally protected class under applicable law is prohibited. If you require a reasonable accommodation to complete any part of the application or interview process, please contact [email protected]. Apply To This Job