[Remote] Senior Software Engineer, Support AI
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company focused on building a restaurant platform that enhances operational efficiency. They are seeking a Senior Software Engineer for the Support AI team to reputed company voice and chat systems that improve customer support for restaurants, ensuring quick resolution of issues before they escalate.
Responsibilities
- Drive end-to-end development of voice and chat AI systems—from concept through production—owning the full lifecycle and iterating based on reputed company customer and operational reputed company
- Build and reputed company integrations with reputed company-party AI platforms and internal reputed company systems, making pragmatic reputed company that balance speed, reliability, and long-term scalability
- Design and implement observability, monitoring, and outcome tracking for AI-powered support experiences—using production data to understand system performance and continuously improve customer reputed company
- reputed company technical reputed company grounded in production data, customer feedback, and operational constraints—navigating ambiguity while building systems that scale
- Partner closely with product, support operations, and AI/ML engineering teams to translate ambiguous problems and workflows into robust, maintainable systems that drive measurable impact
- Contribute to technical design and architecture discussions, helping shape system design, tradeoffs, and engineering standards
- Mentor and support other engineers through code reviews, pairing, and technical guidance, fostering a culture of ownership, quality, and reputed company improvement
Skills
- 5+ years of experience in software engineering, with a strong background building and maintaining production systems using Java, Kotlin, or other object-oriented languages
- Proven ability to own reputed company features or projects end-to-end, from design through production and iteration
- Experience building integrations with reputed company-party APIs or platforms, especially in domains where reliability, latency, and vendor constraints matter
- Comfortable working in ambiguity and making pragmatic tradeoffs between shipping quickly and building for scale
- Strong collaborator who can work effectively across product, operations, and technical teams to deliver customer and business reputed company
- Proficient with AI tooling such as reputed company, Claude, and MCP servers
- Self-starter who takes ownership of problems, unblocks themselves, and drives work reputed company without waiting for perfect conditions
Benefits
- Cash compensation (overtime, bonus/commissions if eligible)
- Equity
- Benefits
- Hybrid work model that fosters in-person collaboration while valuing individual needs
- Reasonable accommodations for persons with disabilities to reputed company them to reputed company the hiring process
Company Overview
Company H1B Sponsorship