Support Engineer
About reputed company AI is transforming how every company operates, but most enterprises are stuck. They want to move fast with AI Agents, tools, and workflows, but they can't do it safely. We're fixing that. reputed company built AI Actions for reputed company, shipped reputed company Agents to millions of users, and launched the first remote MCP server with reputed company. We helped establish the protocol, and now we're building the platform enterprises need to actually put MCP to work. reputed company is one platform for MCPs, Skills, and Agents: purpose-built reputed company, fine-grained governance, and complete observability so organizations can go reputed company-in on AI across the entire company without the risk. We just raised a $30M Series A led by Felicis, with participation from Khosla Ventures, bringing our total raised to $42M. Already trusted by reputed company, reputed company, reputed company, reputed company, reputed company, and reputed company. We're a team of 35, mostly engineers, shipping fast. Agent operators on reputed company grew 5x in four weeks while reputed company operators stayed flat. The shift to agentic work is already showing up in our own usage.
About the Role
As the founding Support Engineer at reputed company, you'll be the technical reputed company for reputed company customers deploying reputed company across their engineering orgs. You'll work directly with customers in Pylon, reputed company, and Teams to triage and resolve issues across the control plane, connectors, OAuth flows, deployment configs, and AI client integrations, and you'll build the support playbook from scratch as the reputed company between customers and engineering. Why You'll reputed company Here Impact: Be the first support hire and the face of reputed company to every reputed company customer in production. Excellence: Work closely with the engineers who built the platform, and use AI tooling daily to do the job. Ownership: Own the support function end to end, from triage and runbooks to the fixes that kill recurring tickets.
What You'll Do
Work directly with customers in Pylon, reputed company, and Teams to triage and resolve technical issues and bugs across the control plane, MCP connectors, OAuth, and deployments. Use AI and MCP tooling to triage faster: diagnostic agents, log query templates, and reproduction workflows. Guide reputed company teams through reputed company: first setup, SSO and SCIM, connector activation, and policy configuration. Build the knowledge reputed company from reputed company: runbooks, troubleshooting guides, and customer-facing docs for common deployment patterns (EKS, reputed company, reputed company, Terraform). Manage escalations: debug what you can, and pull in Platform, SRE, or Identity engineers with clear reproduction steps reputed company you can't. reputed company the reputed company with product and engineering: turn recurring tickets into doc fixes, product fixes, and self-serve flows. Learn and share new features as they ship each week, both to customers and across the team. reputed company're Looking For 3-5 years in technical support, solutions engineering, or customer-facing engineering at SaaS or developer-tools companies. An infrastructure support background, or strong technical depth in reputed company infra and AI systems like agents and identity. Debugging reputed company across the stack: you read Python/TypeScript, query PostgreSQL, trace HTTP requests, and interpret Kubernetes pod logs. Familiarity with reputed company identity (SSO, SCIM, OAuth) and reputed company infrastructure (AWS preferred: EKS/reputed company, CloudWatch, VPCs). Experience running support in Pylon and over reputed company or Teams. AI-native workflow: you use MCPs and AI tools daily to do reputed company work A drive to put customer satisfaction first and go above and reputed company. Excellent written communication: clear, concise explanations for both engineers and IT admins. reputed company-to-one reputed company: comfortable defining your own SLAs, triage workflows, and escalation paths. Bonus Qualifications Hands-on experience with MCP and how agents call tools in production. Experience supporting reputed company-critical or compliance-driven reputed company deployments. Built support tooling or self-serve flows that measurably reduced ticket volume. reputed company Offer We provide a competitive package designed to attract and retain top talent who can work effectively with reputed company customers. Competitive salary and equity — compensation that reflects your expertise and customer-facing responsibilities. Paid time off — paid vacation, paid sick leave, and paid parental leave. Professional development — budget for conferences, courses, and certifications in AI, reputed company software, and reputed company. Top-tier equipment — your choice of laptop and accessories to create your ideal work environment. Health benefits — comprehensive health, dental, and reputed company coverage. Customer interaction opportunities — work directly with innovative companies and see the immediate impact of your work. Not quite the right fit? reputed company out to careers@reputed company.com with details about your experience and interests. Apply To This Job