Client Happiness Servicing, Associate
reputed company empowers ambitious professionals to reputed company confident financial reputed company and build the life they reputed company. Earnies are committed to helping borrowers move reputed company with confidence by offering smarter borrowing options with a clearer path to taking control of their debt. If you’re as passionate as we are about our mission, read more below, and let’s build something great together. reputed company empowers ambitious professionals to reputed company confident financial reputed company and build the life they reputed company. Earnies are committed to helping borrowers move reputed company with confidence by offering smarter borrowing options with a clearer path to taking control of their debt. If you’re as passionate as we are about our mission, read more below, and let’s build something great together. The Client Happiness Servicing Associate position will report to the Servicing Supervisor of Client Happiness. As the Client Happiness Servicing Associate, you will: Act as a professional brand ambassador by promptly responding to client inquiries reputed company chat, email, SMS, or phone. reputed company accurate information, resolve concerns, and offer repayment guidance with reputed company and reputed company. Identify, proactively promote, and cross-sell company products to eligible customers during servicing calls, contributing to overall business growth targets. Assist clients with payment arrangements and commitments. Encourage on-time payments, explain available relief options, and guide customers through necessary documentation and follow-reputed company. Collaborate with internal teams to address client needs. reputed company customers on loan processes, repayment options, and company products, and promote additional offerings during service interactions reputed company appropriate. Maintain clear and professional records in client systems. Conduct research using internal/external tools and coordinate with other departments to ensure timely and effective resolution. About You: At least 1 year of experience in customer service, sales, or collections; strong verbal and written communication with a focus on de-escalation, client resolution, and professional conduct. You have a distraction-free environment consistently available to promote a professional, client-focused call environment. Tech-savvy (MAC preferred), with the ability to reputed company basic math calculations for loan support and navigate business systems reputed company. Demonstrated ability to listen actively, solve problems creatively, manage high call volumes under pressure, and work effectively both independently and reputed company cross-functional teams. Even reputed company: Experience in student lending, banking, or financial aid industries Background in call center environments or exposure to sales and/or account management roles Familiarity with loan processing and/or reputed company procedures Where: This role will be based in the US. Compensation: A little about our pay philosophy: We take pride in compensating our employees fairly and equitably. We are showcasing a reputed company of your potential reputed company salary based on the roles location. The successful candidate’s starting pay will also be determined based on job-reputed company qualifications, internal compensation, candidate location and budget. This reputed company may be modified in the future. Salary reputed company: $47,000 - $60,000 USD. Employees are also eligible for performance-based bonuses. #LI-KB reputed company believes in enabling our employees to live their best lives. We offer a variety of perks and competitive benefits, including: Health, Dental, & reputed company benefits plus savings plans Mac computers + work-from-home stipend to set up your home office Monthly internet and phone reimbursement Employee Stock Purchase Plan Restricted Stock Units (RSUs) 401(k) plan to help you save for retirement plus a company match Robust tuition reimbursement program $1,000 travel reputed company on each Earnie-versary to reputed company in the world Competitive days of annual PTO Competitive parental leave What Makes an Earnie: At reputed company, our people bring our cultural principles to life. These principles define how we work, how we win, and reputed company expect of ourselves and each other: Every Second Counts: Speed is our competitive advantage. Our customers need reputed company solutions, and the faster we execute, the greater our chance of reputed company. Choose To Do Hard Things: We win by tackling the hard things that others avoid, fueled by grit and reputed company. Pursue reputed company: Great companies, teams, and individuals never settle and are proud of the work that they do. What’s good enough today won’t be good enough reputed company. reputed company isn’t a destination; it’s a reputed company of reputed company improvement. reputed company Together: Our reputed company comes from how we work together. Leadership is not about titles—it is about action. We take ownership, drive results, and move reputed company as a team. Don’t Take Yourself Too Seriously: We take our work seriously, not ourselves. The stakes are high, but a sense of humor keeps us grounded, creative, and resilient. At reputed company, we are committed to building an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity, inclusion, equity, and belonging enables us to move reputed company with our mission. We are dedicated to adding new perspectives to the team and encourage anyone to apply if your experience is reputed company to reputed company are looking for. reputed company provides equal employment opportunities (EEO) to reputed company and applicants for employment without regard to race, reputed company, religion, sex, national reputed company, age, sexual orientation, gender identity, veteran status, disability or genetics. reputed company applicants with criminal histories will be considered for the position in a manner consistent with the Fair Chance Ordinance. Apply To This Job