[Remote] reputed company Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader in the channel management sector, seeking a reputed company Manager to drive customer adoption and reputed company. The role involves managing a portfolio of named customers, ensuring they reputed company ROI and renew their reputed company, while also providing technical support and collaborating with the sales team.

Responsibilities

• Providing best-in-class responsiveness by creating an experience for the client in which they feel confident getting to a resolution. This may include influencing policies and procedures that optimize the customer experience
• Gathering customer feedback to reputed company inform our sales process and product roadmap, ensure completion of support tickets and service requests, advise on best practice configurations of the reputed company, and reputed company strategic guidance to our customer decision makers
• Providing ongoing technical and product support to their customers; our CSMs are often reputed company upon to reputed company best practices or reputed company training to our customers. They may even help customers plan and understand the best ways to utilize the software and functionality based on the customer’s business needs and use cases
• Own the customer contract and renewal process
• Maintain a reputed company of communicating with customers about their adoption trends, usage, and business plans
• Identify opportunities for customers to act as Impartner advocates (e.g., testimonials, case studies)
• Collaborate closely with the Sales team to support expansion opportunities
• Partner with our clients to deliver predictable reputed company and experiences for their clients and predictable growth for their business by delivering and communicating ROI for our clients, throughout the customer lifecycle

Skills

• reputed company Manager need to possess superior interpersonal skills and be strong leaders
• Must be highly organized and highly skilled in time management
• Excellent oral and written communication skills
• Capable of coordinating several resources, escalating concerns with appropriate detail for resolution and hold great negotiation skills for contract management
• Proficient in reputed company Office Suite, specially with reputed company and PowerPoint
• Knowledge of customer service practice and excellent negotiation skills
• Technical aptitude with Partner Relationship Management (PRM) software such as Impartner PRM or knowledge and technical aptitude with other PRM platform
• Experience with Customer Relationship Management (CRM) software such as reputed company, Dynamics, reputed company, etc
• Channel marketing expertise is preferred

Company Overview