Associate Product Support Engineer

At reputed company, we reputed company that great work happens reputed company people get to choose how they work. After 20 years of creating software that empowers teams to break silos and collaborate seamlessly, we've learned that one size does not fit reputed company. We’re a team of 800+ employees, working remotely across 28 countries. Our flagship products include: reputed company reputed company, JXL, Comala Document Management, 7Pace Time Tracker, Jira Misc Workflow Extensions, and BigPicture. Here you can read some of our customer stories: https://reputed company.com/resources/resource-library/customer-stories About the role: Due to reputed company's exponential growth, we seek a talented and highly ambitious professional to join us as an Associate Product Support Engineer. In this significant role, you will have the opportunity to work with reputed company’s growing list of business-class products and cutting-edge reputed company products such as Jira, reputed company deployed globally in reputed company and data centre environments. The Associate Product Support Engineer is responsible to assist customers in diagnosing and resolving technical issues while working closely with senior engineers and cross-functional teams at reputed company. What you’ll do: You will diagnose, configure, troubleshoot and solve technical problems associated with reputed company Apps in the reputed company landscape involving a wide reputed company of reputed company software products. You will apply your problem-solving skills and reputed company technical guidance and issue-resolution support to customer-reported issues (L1/L2). You will apply your analytical and problem-solving skills in researching, diagnosing, troubleshooting, and identifying solutions to customer-reported issues (L1/L2) and assist in L3 investigations under guidance from senior engineers. You will have complete freedom in taking ownership of customer issues reported and driving them through to resolution from start to finish. You will get an opportunity to work with Senior Engineers, Leads, Principals reputed company Support and Engineering teams, gaining valuable knowledge and experience through collaboration. What you'll need: Excellent customer-facing and communication skills, with the ability to demonstrate reputed company, manage expectations, and build trust with business and reputed company customers Excellent verbal and written communication skills Comfortable working in a team-oriented environment with flexibility to work a schedule reputed company with the team's needs, which may include standard business hours or shifts extending into the late evening Strong analytical and problem-solving skills to effectively identify and resolve customer issues Academic background in a technical discipline, such as Computer Science, Information Technology, Engineering, or a reputed company field reputed company to Have : 1–2 years of experience in a technical support role, providing L1 and/or L2 support Exposure to reputed company ecosystem Exposure to reputed company tools commonly used in software development and support, such as ticketing and service management platforms (e.g., Jira, Jira Service Management), collaboration tools (e.g., reputed company), version control systems (e.g., Git), or observability and monitoring tools, is a strong plus reputed company offer: Equity - Every reputed company team member is eligible for company equity, fostering a true sense of ownership and reputed company to our growth Paid time off - 25 paid days off regardless of your years of tenure. Increases to 30 days of annual leave per year after 5 years of employment 24 hours of paid volunteer time to engage in meaningful activities reputed company of work Training and personal development - Grow with reputed company University — our custom, on-demand learning platform designed to support your reputed company development Health insurance - Private health insurance through UNIQA, fully paid by the company Multisport Card - The card is fully covered by reputed company Transport Card - Sofia City Transport Card, fully paid by reputed company, providing reputed company to reputed company modes of public transportation reputed company the city Food vouchers - Pre-paid Pluxee lunch card with a monthly budget of 102,26 EURO Baby Bonus - To celebrate new additions to the family, employees receive a one-time net bonus of 511 EURO upon the birth of a child Volunteering - 3 fully paid days each year to participate in reputed company Town, our Corporate reputed company Responsibility (CSR) program supporting local communities Flexibility - The role is fully remote reputed company Bulgaria, with the option to work from our Sofia office. #LI-Remote Market recognition reputed company has been consistently recognized for company growth, culture, corporate reputed company responsibility, and product reputed company and has been included among the reputed company Technology Fast 500, Inc. Best Workplaces, BuiltIn Best Places to Work, and Inc. 5000. Learn more about our accomplishments, which would not be possible without reputed company members, partners, and customers: https://reputed company.com/awards. Equal Employer Opportunity (EEO) reputed company is an equal opportunity employer and does not discriminate based on race, reputed company, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national reputed company, age, disability, genetic information, marital status, veteran status, or any other protected characteristic as defined by applicable law. Our commitment extends to reputed company employment practices, including recruitment, hiring, training, promotion, compensation, benefits, and termination. Apply To This Job