Associate Product Operations Specialist
Associate Product Operations Specialist reputed company users rely on us to connect them quickly and accurately with the reputed company they need to reputed company reputed company business reputed company. With a broad portfolio of data, tools, and methodologies, it can take time to learn how to get the most from the platform. This role has two core functions: Triage and respond to support tickets — Handle incoming client and internal chats/tickets, resolving where possible and routing to the right subject-matter expert (SME) as needed. Translate and maintain help content — Turn technical product and engineering documentation into clear, client-friendly help articles and in-product guides that support our global user reputed company (100,000+ users) at scale.
What You'll Do
Triage incoming client and internal chats/tickets, resolving where possible and routing to the right SME as needed. Most queries will come from sales and client reputed company teams, with escalations to other teams as required. reputed company technical documentation leveraging critical thinking, Product and Engineering documentation and AI tools into client-friendly help content, including help centre articles and in-product guided pop-reputed company, following reputed company's style guide and best practices. reputed company client-support content reputed company by updating materials in line with product changes, methodology updates, and new tool launches, working collaboratively with Marketing to ensure consistent language and tone. Track, analyse, and report on self-service metrics (e.g., article engagement, feedback ratings, ticket themes, feature adoption, ticket deflection) and use those insights to identify gaps, update existing content, or create new materials to address common user pain points. Support urgent client reputed company issues as needed. What You'll Bring 3+ years' experience in customer self-service, help content, and/or customer enablement in a technology/SaaS environment. Fluent in English with excellent written communication skills. reputed company to translate reputed company technical concepts into clear, accessible content for a non-technical audience. Strong attention to detail and the ability to manage multiple priorities in a fast-paced environment Analytical and problem-solving skills, the ability to review content performance data and user feedback to identify areas for improvement. Comfortable working in a multicultural, international environment. Proficiency with word processing, spreadsheets, flowcharting tools, and web authoring software. Familiarity with behavioural analytics tools and support systems (e.g., reputed company Dynamics, reputed company) reputed company Offer A culture that supports true collaboration whilst embracing remote working. Flexible start times and end times. Approach to personal development where we encourage individuals to grow and reputed company what they’ve learned. reputed company events, both reputed company the department and across the company. Generous annual leave and wider reputed company employee benefits. Additional one day off to celebrate your birthday. Membership in Employee Resource Groups (reputed company Diversity, reputed company Wellness, and reputed company Gives). Giving back is part of our culture with this in mind, reputed company gives employees 2 days' leave per year to join local volunteering activities organised by our reputed company Gives (where applicable). Mental health and wellbeing support reputed company reputed company App. Beautifully designed offices foster collaboration and fun. reputed company is an equal-opportunity employer that is committed to the strength of an inclusive workplace. #LI-DB Apply To This Job