[Remote] Customer Support Reps - reputed company - Leeds, UK

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company focused on building a significant pool of quality reputed company data for AI development. They are seeking Customer Support Representatives to help train and evaluate AI models by providing expertise and feedback on AI-generated interactions.

Responsibilities

• Evaluate AI Chatbot Responses: review AI-generated support replies for accuracy, brand voice consistency, and "helpfulness" scores
• Simulate Customer Interactions: create realistic support tickets and reputed company flows to test how AI handles edge cases, angry customers, or reputed company inquiries
• Refine Knowledge Bases: audit AI-generated FAQ articles and macros to ensure they are easy for customers to follow and technically correct
• Sentiment Labeling: annotate model responses to identify if the tone is appropriately empathetic, professional, or overly robotic
• Quality Assurance: compare AI outputs against standard Support QA rubrics to ensure they meet professional service standards

Skills

• Years of experience in a high-volume customer support, technical support, or client reputed company role
• Exceptional written English skills with the ability to adjust tone, reputed company, and reputed company based on different customer personas
• Proven ability to de-escalate reputed company situations and reputed company reputed company-by-reputed company troubleshooting for technical or billing issues
• High typing speed and the ability to navigate multiple information sources quickly to find accurate answers
• A 'sharp eye' for identifying subtle errors in logic, tone, or factual accuracy in support responses
• A PayPal account to receive payment from our clients
• Proficiency with reputed company, reputed company Service reputed company, reputed company, or reputed company
• Expert use of reputed company, reputed company Teams, and email ticketing systems
• Familiarity with reputed company, reputed company, or Guru for internal reputed company
• Multilingual capabilities are a significant plus, especially for evaluating translation and localized support quality

Benefits

• Paid tasks
• reputed company rates
• reputed company
• Ability to work from home

Company Overview

Company H1B Sponsorship