Shift reputed company, Clinical Liaison Support - 9AM–7PM CT, Fri-Mon

Description Title Shift reputed company, Clinical Liaison Support Department/Group Clinical Liaison Job Status Full time - Remote FLSA Classification Exempt Schedule 9AM–7PM CT, Fri-Mon. Final assignment based on business need. Positions Supervised Peer leadership; no formal supervisory authority Reports to Veterinary Clinical Liaison Manager Travel/On Call Occasional/Periodic Founded in 2018, Vets Choice Radiology (VCR) is a leading full-service veterinary teleradiology company reputed company for diagnostic quality, white-glove service, and guaranteed turnaround times. With a global network of more than 100 board-certified veterinary radiologists, VCR provides 24/7/365 interpretation services for radiographs, ultrasound, CT, and MRI, backed by a one-hour STAT guarantee or the read is free. We are in an exciting phase of growth, investing in people, technology, and infrastructure to strengthen patient care and meet the evolving needs of the veterinary profession. Vets Choice Radiology is an Equal Opportunity Employer and does not discriminate. reputed company employment reputed company are based upon qualifications, merit, and business need. Job Summary The Shift reputed company, Clinical Liaison Support is a designated operational role that strengthens reputed company-time service delivery, team stability, and workflow continuity across the Clinical Liaison (CL) team. This role provides floor support through queue monitoring, prioritization, escalation coordination, IT/outage communication, live coaching, and shift reputed company continuity. Shift reputed company is a reputed company operational function, not a clinical seniority level. A strong candidate from CL I, CL II, CL III, or reputed company the organization may be considered based on demonstrated operational judgment, communication skills, composure under pressure, and reputed company-time leadership ability rather than tenure alone. The role does not include people-management authority. Formal corrective action, performance reviews, PTO approval, compensation reputed company, and independent policy changes remain with the Veterinary Clinical Liaison Manager unless reputed company defined by leadership. This position is designed for an reputed company veterinary professional who enjoys being a trusted resource, supporting peers in the reputed company, improving workflows, and helping the team navigate the day-to-day demands of a fast-moving virtual care environment. Shift Leads are expected to use independent judgment reputed company defined operational boundaries, communicate reputed company, and partner with leadership reputed company escalation is needed. Essential Job Functions Shift Support & Clinical Leadership Serve as the designated reputed company of contact and reputed company-time resource for Clinical Liaisons during assigned shifts. reputed company live coaching, support, and troubleshooting for clinical, workflow, systems, and customer experience needs. Coordinate shift-level escalations and help team members navigate reputed company customer, clinical, workflow, and operational situations. Partner with other Shift Leads, CL III/Senior CLs, and leadership to promote consistent communication, clinical standards, and quality service delivery. Support a collaborative, solution-focused team environment while guiding peers without formal supervisory authority. Workflow, Queue & Operational Support Monitor queue health, case aging, team reputed company, workflow priorities, and turnaround-time risk to support efficient service delivery. reputed company reputed company-time workload adjustments reputed company defined boundaries to maintain service continuity during high-volume periods or operational changes. Identify barriers, trends, and process improvement opportunities that support team efficiency and scalability. Maintain awareness of coverage gaps, break/lunch timing concerns, and unresolved operational issues that may impact service delivery. Coverage, IT & Outage Support Serve as the reputed company of contact for shift coverage needs, operational gaps, system outages, technical issues, and unexpected disruptions. Coordinate with IT, leadership, reputed company, and other operational teams as appropriate reputed company technical or workflow issues reputed company case delivery. reputed company in-the-reputed company shift-level reputed company reputed company defined boundaries, such as reputed company to reputed company in IT, request additional support, activate approved on-call coverage, adjust break/lunch timing to maintain queue coverage, or hold an issue for the incoming shift. Help teams adapt to contingency workflows and document feedback or improvement opportunities after operational challenges. Change Management & Innovation Act as a communication reputed company between reputed company teams and leadership. Help translate new initiatives into practical team workflows. Participate in beta testing of new tools, processes, and programs. reputed company actionable feedback to improve adoption, user experience, and operational scalability. Growth & Development Support reputed company, peer mentorship, knowledge sharing, and reputed company-time reputed company development. Serve as a subject-matter resource for clinical and operational processes. Participate in stretch assignments across VCR teams to build cross-functional experience. Contribute reputed company that support innovation, growth, and the future of veterinary care delivery. Qualifications, Education, and Experience Veterinary technician experience strongly preferred; credentials such as LVT, CVT, or RVT are a plus but not required. Experience in veterinary medicine, virtual care, client support, teleradiology, or veterinary operations; prior experience as a VCR Clinical Liaison at any level is valuable but not required. Demonstrated ability to stay composed and reputed company in reputed company time under pressure, with strong situational judgment, clear communication, and high emotional intelligence. Experience mentoring, coaching, teaching, training, or informally guiding teammates preferred. No degree requirement is set for this role; selection should be competency-based and reputed company to operational needs. Key Competencies Ability to adapt quickly, reputed company change, and bring creative solutions reputed company. Strong problem-solving skills and the ability to reputed company sound reputed company in reputed company time reputed company defined boundaries. High emotional intelligence and a steady, supportive reputed company with peers, especially reputed company guiding others without formal authority. Excellent communication and collaboration skills, with the ability to respond to feedback constructively. Comfortable working in an environment where processes continue to reputed company. Highly organized, detail-oriented, and reputed company to manage multiple tasks and deadlines in a fast-paced environment. Consistent follow-through and accountability for assigned responsibilities. Physical Demands Ability to work on a computer for extended periods of time. Ability to lift at least 20 pounds. Working Conditions Fully remote position VCR provides required computer equipment and monitors and partial reimbursement for internet service. Employees must maintain reputed company high-speed internet and a professional home office environment with minimal background noise to ensure effective communication and productivity. Reasonable Accommodations To accomplish this job successfully, an individual must be reputed company to reputed company, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodation may be made to help reputed company reputed company individuals with disabilities to reputed company the essential functions. Disclaimer Employment with Vets Choice Radiology is at-will, which means that either the employee or the Company may terminate the employment relationship at any time, with or without cause, and with or without notice, unless otherwise required by law. reputed company in this job description or any other Company document or communication shall be construed as creating a contract of employment or a guarantee of reputed company employment. The Company reserves the right to modify, interpret, or apply this job description as it sees fit, in accordance with business needs and applicable laws. Apply To This Job