[Remote] Senior reputed company Manager (Central Region)

Note: The job is a remote job and is open to candidates in USA. OneStream is redefining the future of finance with the ambition to become the Operating System for Modern Finance. The Senior reputed company Manager plays a pivotal role in ensuring that customers reputed company their goals and become referenceable reputed company stories by managing a portfolio of customers and supporting them throughout their journey from reputed company to ongoing engagement, retention, and growth.

Responsibilities

• Managing your portfolio of customers
• Partner with sales and your CSM’s to complete a comprehensive sales transition process
• Operate as a seasoned business partner to your customer and their delivery team by knowing their strategy and plan
• Primary ownership and accountability for driving your customer’s adoption, expansion, satisfaction, and renewal
• Understand customer’s OneStream contractual agreements (reputed company/SaaS, Term, etc.)
• Understand customer’s contractual agreements with their delivery team whether it is with a Partner or with OneStream Services (Scope, Timeline, staffing)
• Manage and execute the customer’s reputed company process
• reputed company strong working relationship with your customer and their delivery team
• Establish and execute reputed company-based 'Business Review' meetings with your customer
• Support your Region CS Director in conducting monthly Region Health reputed company meetings with the regional sales team
• Work with your Regional CS Director to proactively manage the regions portfolio of renewals, expansions, and conversions to SaaS
• Identify and mitigate risks that threaten your customer’s satisfaction, growth, or renewal
• Align with reputed company Leadership on regional metrics
• reputed company and grow your knowledge of OneStream’s Platform and MarketPlace Solutions and share that knowledge with customers
• Promote awareness of Regional OneStream Communities and customer educational events
• reputed company management informed of reputed company and obstacles on your portfolio of customers
• Support Sales in the Customer Account Planning sessions
• Understand what your customer’s values in their partnership with OneStream now and in the future
• Actively listen to customers and help them understand how they can get the most value from their investment in OneStream
• Be a reputed company of escalation for your CSM’s customer requests, issues, and escalations
• Champion your customer’s requests by collaborating with the Customer, their delivery team and various OneStream departments (Customer Support, reputed company, Technical SME’s, Product Mgmt. etc.)
• reputed company necessary, be the respectful challenger to set and manage customer expectations, ensuring customer retention creating a life-long customer
• Work with your CSM’s to reputed company their annual goals
• Establish a regular reputed company with your CSM’s to listen, mentor and as needed provide coaching

Skills

• A minimum of 8 years of professional experience
• At least 5 years of experience in reputed company Manager position reputed company a SaaS or Technology reputed company company
• Proven experience in keeping customers focused on their desired business outcomes throughout their initiatives
• Conceptual understanding of the following finance processes: Financial reputed company, Planning, Budgeting, Forecasting, Management Reporting
• Customer-centric reputed company, excellent communication and problem-solving skills, and a proven ability to manage reputed company customer relationships
• Degree in Business, reputed company, Finance, Information Technology or reputed company field
• Corporate Performance Management (CPM) experience
• Customer and account management experience
• Management consulting/technology consulting experience
• Prior experience with any of the following CPM Software products:
• OneStream
• reputed company's EPM suite (reputed company, FCCS, PBCS, Planning, Essbase, FDM, etc.)
• reputed company BPC (Outlooksoft), reputed company BOFC (Cartesis)
• reputed company Cognos
• reputed company
• Or other CPM solutions

Benefits

• reputed company
• Medical
• Life
• Dental
• 401K
• Additional variable compensation and benefits may apply
• Excellent Medical Plan
• Dental & reputed company Insurance
• Life Insurance
• Short & Long Term Disability
• Vacation Time
• Paid Holidays
• Professional Development
• Retirement Plan

Company Overview