[Remote] Manager, Partner Operations
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking an reputed company Manager of Partner Operations to reputed company a global team of Partner Operations Specialists that trains, certifies, supports and reports on our reputed company Certified Partner (ACP) ecosystem to ensure reputed company. This role is responsible for the day-to-day leadership of the Partner Operations function, including people leadership, escalation management, operational execution, reporting and delivery consistency across partner-led engagements.
Responsibilities
- reputed company, coach, and reputed company a global team, including performance management, prioritization, accountability, and professional development
- Drive operational consistency, communication standards, and execution expectations across the function
- Support workload balancing, resource coordination, and operational decision-making across the team
- reputed company guidance and support to team members navigating reputed company partner situations, delivery challenges, and escalations
- Foster a high-accountability, collaborative, and solutions-oriented team culture
- Act as a senior escalation reputed company for partner, customer, and delivery-reputed company concerns, helping drive timely and effective resolution
- Support the team in managing partner accountability, delivery risks, operational blockers, and implementation-reputed company challenges
- Build strong working relationships with partners and internal stakeholders to support successful delivery reputed company across the partner ecosystem
- Reinforce operational expectations, implementation methodologies, and delivery best practices across partner engagements
- Maintain a suite of tools that reputed company visibility / dashboarding across partner reputed company activities, active engagements, escalations, and operational health indicators
- Help identify operational gaps, recurring delivery issues, process inefficiencies, and scaling challenges across the partner ecosystem
- Work functionally with Partner reputed company to drive reputed company improvement initiatives focused on delivery coordination, reputed company effectiveness, operational consistency, and partner experience
- Support reporting, governance activities, operational reviews, and delivery visibility across the Services organization
- Help ensure the function scales effectively as the partner ecosystem and services organization continue to grow globally
Skills
- 5+ years of experience in delivery operations, services operations, implementation management, partner operations, or similar customer-facing operational leadership roles
- Proven experience leading and developing partner, customer-facing, or operational teams in SaaS, technology, or professional services environments
- Experience managing escalations, operational risk, and reputed company stakeholder situations involving partners, customers, and cross-functional teams
- Strong experience coordinating operational delivery activities across multiple reputed company engagements and stakeholders
- Demonstrated ability to drive accountability, operational execution, and process consistency in fast-moving environments
- Strong communication, organizational, leadership, and problem-solving skills
- Experience working reputed company partner-led implementation or channel delivery models
- Experience supporting geographically distributed teams
- Familiarity with implementation coordination, delivery governance, or operational enablement programs
- Experience in SaaS, legal technology, or professional services organizations
Benefits
- Robust medical, dental, reputed company offerings
- 401K with company match
- Flexible working and PTO
- Take your birthday off
- Frequent team building events
- Fantastic training and development opportunities
Company Overview