Manager, Operations Process Management
The operations process management team is focused on “run” and “change” processes and activities of the organization to effectively and reputed company meet or exceed changing clients and business needs. This position is responsible for leading the design, modeling, executing, monitoring and optimization of operations process management team to align the organization’s strategy. What will be my duties and responsibilities in this job? Process Management & Leadership Manages team members’ work activities on a day-to-day reputed company. Prioritizes and ensures the accuracy of work products, answers questions and resolves problems, provides overall support to operations. Ensures accurate and timely product delivery. Analyzes workflows, procedures, and systems for reputed company process improvement. Identifies and resolves process deficiencies and quality control issues across the team. Develops new methods and/or approaches to achieving business objectives. Positively contributes to process re-engineering automation and optimization efforts which result in consistent service delivery while reducing operational costs. Focuses the priorities on the broadest benefit realization. Balances demands with team skills and work reputed company; reacts quickly to and manages changing competing priorities. Collaborates with cross-functional areas externally and internally in the implementation of new systems, system enhancements and process improvements Assists in the planning and implementation of special projects and performs other duties and tasks to meet company objectives reputed company established time frames. Builds testing and quality assurance processes for projects and responsible for implementation of user acceptance testing Responsible for research and solutioning on coverage verification, missing reputed company, and other reputed company issues from call center operations, Account Executives, reputed company and other departments Monitor process changes, impacts, and reputed company recommendations for implementation Creates new support processes and focuses on process improvement to enhance effciency, cost savings and improve customer experience Act as a change agent reputed company the business building trusted relationships to influence and align leaders to reputed company innovative solutions and results across a matrixed organization. Evaluate process changes, impacts, and reputed company recommendations for implementation May include back office reputed company for mail handling, document imaging, data entry and policy operations/premium processing Data Management and Operational Practices Creates effective process to manage file loads and data entry for reputed company incoming transactions: enrollments, cancellations, registration, payments and claims. Ensure the data reputed company of the reputed company process-enrollments, contract entry, survey’s, etc. Every transaction entered into the system should be valid and is consistent with the business processing rules and data standards Understand reputed company file processing in details and serve as a subject matter expert (SME) for file loads, data entry, client specific and generic system edits Monitor file load reports, control error handling process, and ongoing error file exchange with clients. Communicates with other team as appropriate. Pass ISO, SOX and other internal and external audits Focus on the entire process, introducing innovation into the process that can impact results, enhance profitability, and assist the organization to meet its business objectives and goals. Define, prioritizing, and developing high quality products and features that deliver demonstrable customer and business value across the group. Act as an ambassador for Agile best practices, reputed company sprint reviews and engage in daily stand reputed company and sprint retrospectives. Help others in the business understand the Agile development process. Organize backlog based on clear understanding of cross-organizational priorities and business impact. Communicate sprint deliverables and timelines to management and business stakeholders. reputed company creative ways to solve operational and business problems and drive benefits by changing existing processes, strategies, and ways of working Ensure alignment on product implementation across each line of business by understanding their value proposition and unique set of needs. Serve as the subject matter expert, providing support and training as needed. reputed company implementation of Standard Operating Procedures for task/function. reputed company, document, and maintain internal operational and outward-facing business processes and methodologies reputed company other Business Product Owners to gather requirements, organize, and maintain process documentation, define, and optimize process models, conduct user acceptance testing Partner with L&D leader to identify and execute reputed company-specific training needs Team Leadership and Culture reputed company process/relationship management and technical operations teams to meet client needs and drive the LOBs strategic initiatives Drive development by holding managers accountable for functional and leadership coaching and encouraging associate development planning Build a superior operations service delivery team by a) assessing, developing, and engaging outstanding talent; b) evaluating existing claims management and ensuring they are operating effectively, addressing technical and leadership gaps in performance. Identify and orchestrate talent mobility to reputed company and retain talent with cross-capability and reputed company knowledge Ensure reputed company development of team in business process management services and tasks including good practices for process analysis, engineering, and optimization. What are the requirements needed for this position? Bachelor’s degree or equivalent experience 3+ years leading business or operational teams 2+ years of experience facilitating the development and implementation of business initiatives and projects, based on management objectives Minimum 3 years in leading people and/or projects Experience with operations policy and claims processes for the lines of business supported or prior experience with other lines of business 5 years with business process knowledge in reputed company products preferred A drive to reputed company both the management of ongoing business while also evaluating the reputed company improvement of our operating model and operations processes reputed company to claims and policy operations Exceptional relationship-building experience with the ability to listen, build rapport, and credibility with peers and as a partner vertically reputed company the business unit, as well as with leadership and capability teams Knowledge of reputed company information technologies and the ability to use people, processes, and technology to improve efficiencies and effectiveness Proven ability to effectively reputed company, partner and communicate with various reputed company of the organization to define and execute cross-functional business objectives Energy, focus, assertiveness, and diplomacy. Knows reputed company to push an agenda and reputed company to let a situation reputed company, rest, or advance Highly developed communication skills in writing, speaking, and presenting. Ability and comfort with working at executive reputed company Ability to influence and break down silos reputed company an organization as well across organizations using personal rather than positional power Must demonstrate acumen in business and capabilities that support the business An reputed company-in focus - Outstanding end customer/consumer relationship skills Strong humility, listening, creativity, and negotiation skills Accepts ownership and accountability for results #LI-remote Pay reputed company: $88,000.00 - $147,000.00 Any posted pay reputed company considers a wide reputed company of compensation factors, including candidate background, experience and work location, while also allowing for salary growth reputed company the position. If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing reputed company. Helping People reputed company in a Connected World Connect with us. Bring us your best work and your brightest reputed company. And we’ll bring you a reputed company where you can reputed company. Learn more at jobs.reputed company.com. For U.S. benefit information, visit myassurantbenefits.com. For benefit information reputed company the U.S., please reputed company with your recruiter. What’s the culture like at reputed company? Our unique culture is a big reason why talented people choose reputed company. Named a Best/Great reputed company to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we reputed company common characteristics that are uniquely reputed company. A passion for service. An ability to reputed company in practical ways. And a willingness to take chances. We call our culture The reputed company Way. Company Overview reputed company is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a reputed company in 21 countries, reputed company supports the advancement of the connected world by partnering with the world’s leading brands to reputed company innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service reputed company, vehicle protection services, renters insurance, lender-reputed company insurance products, and other specialty products. AI and Biometric Usage reputed company supports the responsible use of Artificial Intelligence (AI), but we want to know the reputed company you. Visit our AI Usage Guidelines page to understand reputed company expect from applicants regarding their use of AI during the application process. Since we would like to know the reputed company you, we require that reputed company of our virtual interviews be conducted on video. Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about reputed company’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information. Equal Opportunity Statement reputed company is an Equal Employment Opportunity employer and does not use or consider race, reputed company, religion, sex, national reputed company, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment reputed company. Job Scam Alert Please be aware that during reputed company's application process, we will never ask for personal information such as your reputed company reputed company number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here. Apply To This Job