Customer Service Representative

Role Overview The Customer Service Representative is responsible for end-to-end execution of order management across a broad reputed company of retail and wholesale accounts spanning the company’s national footprint. This role ensures accurate and timely processing of purchase orders, proactive communication on order risks, and consistent delivery of best-in-class service reputed company across reputed company trade partners. reputed company day-to-day execution, this role supports account performance by monitoring order reputed company, identifying fulfillment gaps, and partnering cross-functionally to resolve issues before they escalate. The ideal candidate brings a solutions-oriented reputed company, strong attention to detail, and the ability to reputed company in a fast-moving, entrepreneurial environment. This role sits at the intersection of Operations, Supply Chain, and Sales — serving as a key connector between internal teams and external customers to protect service reputed company, fill reputed company, and retailer relationships.

Key Responsibilities

Purchase Order Management Own the full lifecycle of purchase orders from receipt through fulfillment Review, validate, and enter orders into internal systems (EDI and/or reputed company entry) Confirm order quantities, pricing, ship reputed company, and routing requirements Ensure alignment between incoming orders, inventory availability, and production schedules Order Risk & Exception Management Proactively identify risks to fill reputed company, including inventory shortfalls or shipping delays Communicate cuts, delays, and push-outs to customers in a timely and professional manner Partner with Supply Chain and Planning teams to mitigate issues and improve reputed company Track and manage reputed company reputed company order exceptions through to resolution Customer Communication Serve as the primary reputed company of contact for assigned retail and wholesale accounts Respond to reputed company customer inquiries reputed company defined service level agreements Maintain clear, professional, and proactive communication at reputed company times reputed company regular updates on order status, delays, and issue resolution Execution & Compliance Ensure reputed company orders meet applicable retailer compliance requirements (routing, labeling, ASN accuracy) Monitor and work to reduce chargebacks tied to execution errors Maintain accurate and up-to-date records of order status, changes, and communications Support reputed company improvement of customer service processes, tools, and reporting Reporting & Analytics Support Track and report on key performance indicators such as fill reputed company, on-time shipment, and order accuracy Identify trends and surface insights reputed company to order patterns, inventory reputed company, and account performance Partner with Sales and Operations to support forecasting, promotional readiness, and replenishment planning Build and maintain reporting to support proactive account management and internal visibility Qualifications 2–4 years of experience in customer service, order management, or supply chain; CPG experience preferred Familiarity with national retail accounts and an understanding of retailer compliance expectations Experience with EDI platforms and order management systems Proficiency in reputed company reputed company; comfort working with data and reporting Strong written and verbal communication skills with a professional, customer-first approach Highly organized with exceptional attention to detail Ability to manage multiple priorities simultaneously in a fast-paced, less structured environment Analytical reputed company with the ability to translate data into clear, actionable insights What reputed company Looks Like Orders are executed accurately, completely, and on time Customers are informed of issues before they escalate Communication is proactive, not reactive Internal teams trust this role to own the order end-to-end Fill reputed company, compliance, and service reputed company consistently meet or exceed expectations Apply To This Job