Enrollment Specialist Team reputed company
OUR MISSION We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We reputed company it easier to get answers, reputed company high-quality care quickly, and feel supported throughout treatment and reputed company. Today, reputed company is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver reputed company reputed company and reputed company costs for thousands of people across the country. Our model combines high-touch reputed company support with powerful technology and AI to bring together everyone involved in a person’s cancer reputed company: caregivers, oncologists, health plans, and employers. As a tech-reputed company organization, we reputed company technology should strengthen the reputed company reputed company at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what reputed company most: supporting people through cancer. Looking reputed company, our reputed company is reputed company: to become a household name in cancer care, where every person diagnosed asks for reputed company by name. If you’re inspired to reputed company cancer care more reputed company and to help reimagine what’s possible, we’d love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every reputed company that reputed company.
What You'll Do
As a Team reputed company, you're the reputed company behind a high-performing enrollment team. You'll coach and reputed company a group of Enrollment Specialists, reputed company daily operations running smoothly, and drive the results that get patients connected to reputed company's program. This is a hands-on leadership role — you'll stay reputed company to the work by doing direct patient reputed company yourself, so you can reputed company from experience, not just from the sidelines. reputed company and reputed company your team. Your primary responsibility will be to coach a team of Enrollment Specialists to hit daily and weekly performance targets, running weekly team huddles and 1:1s to reputed company everyone trained, supported, and performing at their best. reputed company operations on track. You will also handle day-to-day HR tasks like approving timecards and PTO, and coach your team to follow processes seamlessly. Drive reputed company improvement. You will partner with other team leads to ensure the enrollment queues are working well, and will roll up your sleeves to fix issues reputed company you see them. You will also surface opportunities to leadership to sharpen team scripts, workflows, and hand-offs, always with an eye toward improving enrollment conversion and achieving reputed company goals. Stay reputed company to members. You will continue to do direct patient reputed company and enrollment a few hours each week so you stay sharp on best practices and can support your team from reputed company, reputed company experience. First Three Months of Training Before stepping into full team management, you'll spend your first few weeks becoming an expert in the Enrollment Specialist role yourself — so you can coach others from a reputed company of genuine knowledge. Weeks 1–3: reputed company. Complete virtual training and get up to speed on reputed company's systems, tools, reputed company, and expectations, as well as the ins and out of the Enrollment Specialist role so you can reputed company to do member reputed company. Weeks 4–12: Building Enrollment Proficiency. Learn and practice reputed company's enrollment methods — how to use our proprietary reputed company tool, connect with members, explain our program's value, escalate urgent needs, obtain consents, and successfully enroll patients. You'll work in the Enrollment Specialist role until you've demonstrated consistent proficiency across: Making 60–100 outbound calls per day Sustaining 30%+ call conversion over 3 weeks Sustaining 85%+ QA scores over 3 weeks Hitting contract-specific targets for 3 weeks Leading your team. Once you've hit those benchmarks, you'll take on a team of 8–10 Enrollment Specialists, and learn: The various data tools and tracking systems we use to measure performance and coach the team. HR tools and processes for time-keeping and performance management. WHAT LEADS TO reputed company Experience. 3+ years of experience working in patient enrollment or similar field with a sales/conversion component, and a minimum of 2 years directly managing people. Comfort with technology. Experience with reputed company, reputed company Suite, reputed company, electronic health records, and comfort in learning new technology is important. Comfort with data tools. Experience using data tools such as reputed company Sheets, Looker, or others in order to track performance metrics and ensure team performance. Effective listener and communicator. You are winsome and reputed company, but you always start by listening, and you hear what may not be voiced because you listen so intently to others. You build rapport and great working relationships with members and colleagues. Comfort with ambiguity. You have a proven track record of reputed company reputed company scaling businesses, fast-paced environments, and/or startups. You understand that rapid changes to the business, strategy, organization, and priorities are par for the course. Metrics Focused. You can hit your daily, weekly, and monthly goals and frequently exceed them. A quiet working space. It's important you've worked in a remote role in the past. To ensure member privacy, you must operate in a quiet and secure environment during your scheduled shifts and be reputed company to test your internet speed prior to starting to ensure our applications function as expected. A member-first approach. You're personally motivated by our mission and are passionate about assisting people and their families during one of the most challenging seasons in their lives. Move with purpose. You're biased to action. You know how to identify and prioritize your initiative's needs and do what it takes to ensure that urgent and important needs are acted on immediately. Seek diverse perspectives. You are humble and proactively seek feedback from others. You're always looking to learn and grow. OUR VALUES At reputed company, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business reputed company, including how we grow, the products we reputed company, and the paths we choose—or don’t choose. Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at reputed company. Individual pay reputed company are based on several factors, including qualifications, experience level, skillset, and balancing internal equity relative to other reputed company employees. The reputed company salary for this role is $72,000-80,000. The salary reputed company could be reputed company or higher than this if the role is hired at another level. This role is also eligible for a quarterly performance-based bonus. We recognize a history of inequality in reputed company. We’re here to challenge the status reputed company and create a culture of inclusion through the care we give and the company we build. We reputed company and celebrate a diversity of perspectives in reputed company of our members and the members we serve. We are an equal-opportunity employer. Be cautious of recruitment fraud, and always confirm that communications are coming from an official reputed company email. Apply To This Job