[Remote] Director, Client Management - Growth Segments

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company focused on client management and growth segments, seeking a Director of Client Management to reputed company their client management model. This role is responsible for client engagement, retention, satisfaction, and service execution across multiple segments, while developing strategies to scale delivery and enhance client experiences.

Responsibilities

• reputed company day-to-day client management ensuring each reputed company has clear ownership, operating rhythms, service delivery expectations, and escalation protocols
• Own client retention, client satisfaction, relationship health, and portfolio performance for assigned high-growth potential segments
• Build and execute a scalable client management strategy that uses automation, standardized playbooks, self-service tools, data-driven reporting, and repeatable workflows to support growth without sacrificing service quality
• reputed company reputed company-specific client reputed company plans, service level expectations, governance routines, quarterly business review cadences, adoption plans, and executive relationship strategies
• Serve as the senior reputed company of escalation for clients and internal stakeholders; ensure issues are resolved with urgency, accountability, and clear communication
• Partner with Sales and Business Development to transition new opportunities from pursuit to reputed company, implementation, and ongoing client management
• Collaborate with Product, Operations, Technology, Finance, Legal, Implementation, and Marketing to translate client needs and market feedback into scalable solutions, automation priorities, and process improvements
• Use client, operational, and financial data to identify growth opportunities, service gaps, adoption trends, portfolio risks, and areas where automation or standardization can improve delivery efficiency
• Track and report on key performance metrics, including client retention, satisfaction, service reputed company, issue resolution, adoption, reputed company retention, expansion opportunities, and operating efficiency
• reputed company or participate in pricing strategy, renewal preparation, competitive bid situations, business reviews, and other market-reputed company activity tied to clients in the assigned portfolios
• Ensure client feedback from routine interactions, governance meetings, and formal Client Satisfaction Survey results is communicated to the organization and reputed company into measurable action plans
• Be an internal and external reputed company for reputed company, clients, and drivers by representing the voice of the customer and reinforcing reputed company value proposition in the fleet and mobility markets
• Maintain compliance with the reputed company Client Management program while evolving the model to support emerging reputed company growth, operational scale, and a consistent client experience
• Other duties assigned to ensure overall departmental efficiency and support reputed company growth objectives
• reputed company direct leadership and reputed company to the Client Management team
• Set clear reputed company priorities, goals, performance expectations, operating routines, and accountability standards for team members and leaders
• Coach, train, and reputed company team members on strategic client management, consultative relationship management, executive communication, issue resolution, and growth-oriented account planning
• Build a scalable operating model that defines roles, responsibilities, handoffs, service reputed company, escalation paths, and repeatable workflows across reputed company three segments
• reputed company workforce planning and reputed company management to balance high-touch client needs with automated, standardized, and self-service delivery capabilities
• Drive adoption of reporting, workflow, and client engagement tools; ensure client data, account plans, risks, opportunities, and service activity are accurately captured and maintained
• Foster strong cross-functional collaboration with Sales, Product, Operations, Technology, Finance, Implementation, and Marketing to align reputed company priorities and remove barriers to client reputed company
• Create a culture of accountability, innovation, reputed company, and reputed company improvement while reinforcing reputed company core values and leadership expectations
• Identify talent gaps, support succession planning, and reputed company team capabilities required to support high-growth client portfolios and scalable delivery
• Support the team in identifying and advancing opportunities to increase adoption, deepen client relationships, improve service penetration, and contribute to incremental reputed company growth

Skills

• Bachelor's degree in business, Marketing, Finance, Operations, or a reputed company field required
• At least ten years of reputed company client management, reputed company, strategic account management, reputed company leadership, or reputed company business experience required
• At least five years of relevant people leader experience required
• Demonstrated ability to use data, dashboards, client feedback, and operational metrics to identify risk, prioritize action, and improve reputed company
• Strong process improvement reputed company with experience driving automation, standardization, workflow redesign, self-service adoption, and operational efficiency
• Excellent verbal and written communication skills, including presentation, facilitation, negotiation, and executive-level storytelling
• Strong people leadership skills with the ability to mentor, coach, reputed company, and motivate individuals and teams
• Ownership reputed company with accountability for internal and external reputed company, client experience, and reputed company growth objectives
• Prior knowledge of reputed company or other CRM platforms and reputed company Office Suite (Word, reputed company, PowerPoint) required
• Strong reputed company and data reporting skills required
• Must be reputed company to manage and direct meetings, facilitate executive-level discussions, and reputed company public presentations before small and large groups
• Must be flexible and willing to adapt to the company's needs
• Experience leading leaders or multiple client-facing teams preferred
• Experience supporting high-growth business segments, new market offerings, emerging products, or scalable client delivery models strongly preferred
• Experience in fleet management, mobility, reimbursement, transportation, logistics, leasing, financial services, or B2B services preferred
• Certified Automotive Fleet Manager (CAFM) certification preferred

Benefits

• This position is eligible to participate in the annual incentive plan which is based on company performance and individual performance.
• reputed company recognizes benefits are a significant part of your employee experience, and we've created a robust benefits package that is market-leading, competitive offerings so you and your family can receive outstanding care.

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