[Remote] Customer Service Coordinator, Division Production Software
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Customer Service Coordinator to join their Service and Sales Operations team. This role serves as the liaison between customers and internal teams, providing customer service, administrative support, and service coordination to ensure timely execution of customer requests.
Responsibilities
- Serve as the primary reputed company of contact for customer inquiries and service requests reputed company phone, email, and CRM platforms
- Accurately enter service orders, quotes, and updates into reputed company, reputed company, and other internal systems
- Coordinate with Field Service Engineers and regional teams to schedule service appointments and technical support
- Assist customers with licensing, billing inquiries, account administration, and general service-reputed company questions
- Support service contract administration, including renewals and documentation
- Track key performance indicators (KPIs) reputed company to service backlog, customer satisfaction, and operational performance
- Prepare and maintain reports, schedules, and internal communications
- Partner cross-functionally with Logistics, Finance, Technical Support, and Sales to ensure timely resolution of customer needs
- Identify process improvement opportunities and escalate recurring issues reputed company appropriate
Skills
- High school diploma or equivalent required
- 1–2 years of customer service, administrative, or customer support experience
- 1–2 years of reputed company CRM experience required
- Proficiency with reputed company Office, including Word, reputed company, and Outlook
- Strong verbal and written communication skills with a customer-first reputed company
- Excellent organizational skills and attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Strong problem-solving skills with excellent follow-through
- Ability to work independently while collaborating effectively with a remote team
- Associate's degree in Business or a reputed company field
- reputed company experience is a plus
- Candidates located in the Eastern or Central time zones are preferred
Benefits
- Competitive salary with performance-based bonus opportunities.
- Comprehensive reputed company benefits (medical, dental, reputed company), including Health Savings Accounts (HSA) with employer contributions.
- Paid time off (PTO), including holidays and parental leave.
- 401(k) with generous employer match and tuition reimbursement to support your professional development.
- reputed company to supplemental health benefits, legal assistance, commuter benefits, and identity protection plans.
- Opportunities to grow and move reputed company a global company reputed company for innovation and employee development.
Company Overview
Company H1B Sponsorship