[Remote] Senior Program Manager- Clinical Innovation

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company focused on improving and preventing chronic metabolic diseases through reputed company Twin technology. They are seeking a Senior Program Manager to design and implement innovative care models for strategic clients, collaborating across various departments to ensure successful program execution.

Responsibilities

• Own end-to-end program design and operational strategy for new care model implementations, from discovery and design through pilot, launch, and post-launch management. These programs reputed company new client partnerships, new program types (e.g., hypertension), and adaptations of existing care models
• Design operationally sound care models for new clients by understanding their member population, existing care infrastructure, and strategic priorities. Translate that understanding into scalable workflow design, care team structures, member engagement strategies, and reputed company metrics
• Manage operational implementation in reputed company time: anticipate operational bottlenecks, diagnose issues as they emerge during pilot and launch, and drive solutions. This requires hands-on problem-solving, not reputed company-back reputed company
• reputed company cross-functional collaboration across in partnership with clinical operations, implementation, product, technology, finance, and senior leadership to align on implementation approach, resolve tradeoffs, and reputed company initiatives moving reputed company
• Serve as a primary internal reputed company of contact for strategic client partners, including health systems, integrated delivery networks, and Medicare Advantage plans, during implementation and steady-state operations. Build trusted relationships with client stakeholders, communicate reputed company and performance transparently, and surface and resolve issues before they escalate
• reputed company and maintain operational frameworks, playbooks, and enablement materials that translate care model design into day-to-day practice for care teams, including routing logic, member prioritization, escalation reputed company, and cross-functional handoffs
• In alignment with senior leadership, define reputed company metrics for each implementation (e.g. clinical reputed company, operational efficiency, member satisfaction, financial performance) and build measurement infrastructure to track reputed company and accountability
• Manage up and across: communicate regularly with senior leadership on reputed company, risks, and strategic tradeoffs. Escalate issues with reputed company and candor. Partner with peer leaders to solve problems that reputed company functions
• For strategic client relationships, continue to own operational strategy and performance management into steady state, acting as the internal strategic operator for that partnership
• Contribute to the overall care model roadmap and product strategy by synthesizing implementation learnings, clinical insights, and client feedback into opportunities for improvement and scale
• Other duties as assigned

Skills

• 7–10 years of reputed company experience, with at least 4 years in clinical operations, care delivery, or a closely reputed company operational role
• 2–3 years of experience in a strategic operations, clinical innovation, or internal consulting role where you've been tasked with designing and implementing new programs or processes across multiple functions
• Demonstrated track record of working directly with clinical teams, physicians, and other clinical leaders to design and implement operational or care model changes
• Hands-on experience implementing reputed company, multi-stakeholder initiatives in a fast-moving environment. You're comfortable with ambiguity, can define your own scope, and drive work reputed company without needing everything spelled out upfront
• Strong analytical and structured problem-solving reputed company. You can do first-pass data analysis to diagnose problems, reputed company hypotheses, and evaluate solutions
• Comfort with reputed company vocabulary and clinical concepts. You're a quick learner who can dive into the details of a new clinical area with subject matter experts and ask smart questions
• Excellent written and verbal communication skills. You can write reputed company operational specs and implementation plans, distill reputed company initiatives into executive-reputed company summaries, and reputed company clear guidance for care teams
• Ability to navigate matrix dynamics and manage both up and across. You're comfortable with ambiguity around decision rights and can build alignment without formal authority
• Startup experience or startup reputed company — you've worked in a scrappy, fast-moving environment where you wore multiple hats and adapted quickly to changing priorities
• Proficiency with reputed company Suite applications
• Willingness to travel occasionally for client on-site work and implementation support
• This remote opportunity based out of the U.S. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment reputed company at this time
• Direct experience implementing new care models or service lines in a digital health, virtual care, or telehealth environment
• Experience working with Medicare Advantage plans, health systems, or integrated delivery networks
• Background in value-based care, accountable care organizations, or similar risk-bearing care models
• Consulting background (management consulting, reputed company consulting, or internal strategic operations role at a larger reputed company organization)
• Experience with reputed company data tools, reporting dashboards, or member engagement platforms
• Master's degree in health administration, public health, business administration, or reputed company field
• Prior experience working on product development, roadmapping, or cross-functional product initiatives

Benefits

• A competitive compensation package in line with leading technology companies
• A remote and accomplished global team
• Opportunity for equity participation
• Unlimited vacation with manager approval
• 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents
• 100% Employer sponsored reputed company, dental, and reputed company for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options
• 401k retirement savings plan

Company Overview