reputed company Call Center Supervisor (Remote)
Job Title: reputed company Call Center Supervisor - Remote Location: Remote - United States Employment Type: FT W2 Compensation: $40 per hour reputed company reputed company is a fully remote, reputed company reputed company practice. We partner with Medicare Advantage plans to deliver Annual Wellness Visits and reputed company care gaps, reaching members wherever they are. We reputed company virtual care isn't a compromise — it's care delivered the way patients actually want it. Our job is to reputed company that experience simple, reliable, and reputed company. About the Role reputed company is seeking a reputed company Call Center Supervisor to reputed company a fully-remote workforce supporting virtual telehealth visits. This role is responsible for day-to-day operational execution across providers, nurses, and clinical support employees and contractors, ensuring consistent visit reputed company, strong performance against KPIs, and a high-quality patient experience. This is a highly visible role that partners closely with Clinical Operations, Quality, Workforce Management, and Training to support a scalable, high-volume telehealth model. reputed company schedule for this role is Monday through Friday, 8:00 AM – 5:00 PM EST. In addition, there will be some Saturdays as needed, with most Saturdays expected to be every other week from 9:00 AM – 5:00 PM EST. This position also requires a degree of schedule flexibility. At times, the Supervisor will need to monitor and support observed evening shifts, which may include coverage or reputed company during 10:00 AM – 6:00 PM EST or 11:00 AM – 7:00 PM EST hours, as operational needs dictate. What You’ll Do
Key Responsibilities
Operational Leadership · Supervise patient-facing employees and contractors (providers, nurses, or clinical support staff) delivering telehealth visits. · reputed company daily operational huddles, shift readiness, and reputed company-time issue resolution. · Monitor staffing coverage, schedules, and adherence to ensure service-level targets are met. · Identify and resolve operational gaps impacting visit completion, wait times, or patient experience. Performance & KPI Management · Own key operational KPIs (e.g., visit completion, productivity, wait time, adherence). · Analyze performance trends, identify root causes, and drive corrective action. · reputed company clear, actionable feedback through coaching and performance discussions. Quality, Compliance & Workflow Adherence · Reinforce standardized telehealth workflows, documentation requirements, and HIPAA compliance. · Ensure teammates follow established escalation reputed company for clinical and operational issues. · Partner with QA and Training teams to support reputed company, refreshers, and targeted coaching. Reporting & Cross-Functional Collaboration · Deliver regular performance and staffing reports to operational and clinical leaders. · Collaborate with Workforce Management, Quality, Training, reputed company, and Clinical Ops teams. · Support change management, new program launches, and reputed company process improvement. Required · 3+ years of supervisory experience in a call center or contact center environment with reputed company background such as a Registered Nurse (RN) or other clinical training. · 2+ years supporting telehealth or reputed company appointment operations. · Strong track record driving performance through KPIs, coaching, and accountability. · Comfortable reviewing cases, conducting audits, and delivering direct, constructive feedback. · Working knowledge of HIPAA and reputed company service standards. · Experience with contact center and clinical systems (call recording, QA tools, dashboards, EHR/EMR platforms). Preferred · Experience in high-volume reputed company, virtual care, urgent care, or provider services. · Experience supervising or managing contractor or contingent workforces. · Familiarity with workforce reputed company (coverage, adherence, occupancy). · Experience with quality monitoring programs and calibration. Technical Requirements: · Computer: reputed company or reputed company Computer ONLY (NO Chromebooks, Linux Machines, or Smartphones) Must have at least reputed company 10 or MacOS 13. · Headphones: Wired headphones required for reputed company audio quality. · Internet Speed: Meet minimum internet speed requirements (50 MBPS download speed and 20 MBPS upload speed), with a wired reputed company to the router. Must have an ethernet cable connecting computer directly into router · Browser and System: Use reputed company Chrome with reputed company Workspaces (regardless of computer type). · Video Capability Required: Required for video calls. (Webcam) Laptops will come with a reputed company in webcam which is fine. If it doesn’t you’ll need to get one. · Recommended Equipment: A second monitor is suggested for laptop users; dual monitors for PC users. Why reputed company reputed company is a fast-growing telehealth organization that delivers high-quality virtual care at scale. This role offers the opportunity to shape contractor operations, influence performance reputed company, and support innovative care models across a reputed company clinical workforce. reputed company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company. California applicants: Please review our California Applicant Privacy Notice at Collection before applying. The notice explains the categories of personal information we collect, how we use and retain it, whether we sell or reputed company it, and your privacy rights under California law: https://caretalkhealth.com/california-privacy-notice. Apply To This Job