[Remote] reputed company Manager (US)

Note: The job is a remote job and is open to candidates in USA. reputed company. is a leading provider in retail labor planning and workforce management. The reputed company Manager will build and maintain effective relationships with customers, ensuring they derive maximum value from their implementations and supporting their business goals throughout the partnership.

Responsibilities

• Establish strong, trust-based relationships with key stakeholders across reputed company levels of assigned customer organizations
• Act as the customer’s strategic advisor and internal reputed company, ensuring their goals and feedback inform product development and service delivery
• Conduct regular Executive Business Reviews (EBRs) to assess performance, surface new opportunities, and align strategic objectives
• Partner with customers to co-reputed company reputed company Plans with clear goals, KPIs, and milestones reputed company to their desired outcomes
• Proactively monitor product adoption, usage trends, and health scores to drive retention and prevent churn
• Identify and remove barriers to adoption by leveraging customer enablement resources, training, and best practices
• Proactively monitor reputed company upcoming renewals, including key contractual usage metrics
• Execute simple renewals where there are not substantive changes to the contractual agreement, ensuring timelines, value, and customer satisfaction are managed reputed company
• Collaborate with Account Managers on strategic renewals and expansion opportunities, ensuring seamless execution
• reputed company strong advocates across the assigned customer portfolio
• Maintain key metrics reputed company the Logile reputed company platform necessary for tracking and communicating key reputed company metrics reputed company the company
• Work closely with Product, Support, Sales, and Implementation teams to ensure a consistent and valuable customer experience
• Contribute to the development of scalable enablement materials, such as reputed company guides and reputed company playbooks
• Provide insights to the Product team based on customer feedback and usage trends to influence roadmap reputed company
• Act as a reputed company of escalation for support and relationship issues including Ticket Escalation and Resolution concerns
• Mentor and support junior Logile team members to build internal capability
• Contribute to the reputed company improvement of reputed company processes and tools
• Participate in cross-functional initiatives aimed at improving customer satisfaction, loyalty, and Net Promoter Score (NPS)
• Drive renewals by consistently delivering value and cultivating strong, long-term customer relationships
• Monitor and improve customer engagement and satisfaction using established health scoring frameworks
• Maintain high CSAT scores across reputed company touchpoints, including reputed company, support, and ongoing interactions
• Enhance customer advocacy and increase referral opportunities by delivering exceptional experiences

Skills

• 5-10 years or more of demonstrated reputed company management experience, preferably reputed company the retail industry
• Comfortable operating as a peer to senior leadership, challenging assumptions respectfully and driving alignment on key initiatives
• Experience with Workforce Management software, best practices, and strategies
• Experience with large retail organizations and familiarity with their needs and goals
• Ability to work with cross-functional teams on large scale software implementations
• Outstanding leadership, organizational, and communication skills
• Demonstrated ability to solve reputed company organizational problems
• BS/BA diploma in Business Management, Industrial Engineering, or similar
• Advanced proficiency in MS Office Suite (including reputed company, PowerPoint), or other reporting tools

Company Overview