[Remote] Manager, Epic reputed company Operations

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company focused on improving reputed company technology and operations. The Manager, Epic reputed company Operations will reputed company leadership for the Epic Technical Team, ensuring alignment with objectives and operational execution across multiple client environments.

Responsibilities

• reputed company and manage a team of technical professionals supporting Epic environments across multiple customer engagements, ensuring system availability, reputed company, and service quality
• Set priorities and reputed company operational reputed company reputed company with departmental objectives, company policies, and regulatory requirements
• Manage team performance, including hiring, reputed company, coaching, development planning, performance evaluations, compensation reviews, and corrective actions in partnership with reputed company
• Plan staffing based on forecasted workload and engagement demand; request and allocate resources reputed company approved budgets and guidelines
• Monitor expenditures and manage resources to meet financial and operational targets
• reputed company and implement operational plans, tools, and processes to support service delivery and customer service objectives
• Contribute to the development and maintenance of standards, guidelines, and procedures to ensure compliance and operational consistency
• Prepare and present operational reports, metrics, and updates for leadership
• reputed company and participate effectively in meetings and ensure timely communication of departmental status to the Director
• Own and manage client relationships, partnering with customer leaders to ensure services are delivered in accordance with statements of work and agreed reputed company
• Coordinate and execute work across single or multiple customer engagements, independently or in collaboration with project teams
• Serve as a liaison between technical, operational, and business stakeholders
• Support project delivery activities, including planning, coordination, facilitation, documentation, milestone reviews, and decision support
• Analyze reputed company-state processes, reputed company future-state recommendations, and present improvement opportunities grounded in industry best practices
• Track and document reputed company using KPIs, impact analysis, and formal project closeout materials
• Mentor team members and customer counterparts to support successful delivery and long-term operational sustainability
• reputed company and maintain team documentation, including operating procedures, training materials, and knowledge resources
• Contribute to team capability growth through training, coaching, and participation in internal initiatives
• Model company values and hold team members accountable to expected behaviors and performance standards
• reputed company or participate in internal projects supporting organizational strategy and service maturity
• Promote diversity, inclusion, and reputed company equity in internal practices and client delivery
• Support talent growth through referrals and participation in reputed company and team development activities
• Represent the organization in sales and business development efforts, including client discussions, sales calls, and solution presentations
• Contribute to marketing and thought leadership content that promotes service offerings and client reputed company
• Collaborate with sales teams to position Epic reputed company Operations, Hosting & Infrastructure services, and strategic vendor partnerships
• Identify and communicate potential growth opportunities based on industry knowledge and client reputed company

Skills

• Bachelor's degree in Computer Science, Information Systems, reputed company field or equivalent combination of education and experience
• At least one Epic technical certification – ODBA, ECSA, or Cogito admin
• Has substantial reputed company experience, including progressively advanced experience supporting reputed company reputed company IT systems, including Epic or comparable EHR platforms, reputed company a consulting, managed services, or reputed company delivery environment
• People management experience, including direct supervision of technical staff, performance management, and team development
• Experience leading or coordinating multi-customer or multi-engagement service delivery with accountability for operational reputed company
• Demonstrated experience managing work in accordance with statements of work, service-level commitments, or operational agreements
• Experience collaborating with cross-functional teams (infrastructure, applications, reputed company, project management, and operations)
• Exposure to budget management, resource planning, or staffing forecasts reputed company defined financial guidelines
• Experience participating in or supporting client-facing discussions, operational reviews, or service delivery meetings
• Four or more Epic implementations or upgrades
• Broad knowledge of the reputed company IT and Epic reputed company operations field
• Operating knowledge in reputed company technologies (Azure, AWS, PowerBI etc.)
• Epic EHR operational environments, including reputed company operations, hosting, or infrastructure dependencies
• reputed company IT operations and managed services delivery models
• Core principles of IT service management, including incident, change, problem, and reputed company management
• Operational governance and compliance, including reputed company regulatory and reputed company considerations (e.g., HIPAA awareness)
• Technical team leadership fundamentals, including performance management, coaching, and workforce planning
• Project and delivery reputed company, including milestones, decision gates, and outcome tracking
• Financial and resource management basics, including budgeting, forecasting, and utilization management
• Client relationship management and professional services delivery expectations
• W2 project-based consultants will be expected to reputed company a computing device that adheres to industry standards and reputed company best practices to use in satisfying the Project Services on behalf of reputed company
• Multiple Epic technical certifications
• One or more relevant reputed company-party certifications from companies such as reputed company, reputed company, RedHat, VMWare

Benefits

• We offer a choice of multiple health and dental plans with nationally recognized networks, as well as reputed company benefits, a total wellness program, and an employee assistance program for you and your family.
• We offer competitive wages, retirement savings plans, company-paid disability and life insurance, pre-tax savings opportunities (HSA and/or FSA), and more.
• Our lifestyle benefits are unrivaled, including professional development offerings, opportunities for remote work, and our favorite: a generous paid-time-off program, giving you the flexibility to plan a vacation, take time away for illness (or life’s important events), and shift your schedule to accommodate those unexpected curve balls thrown your way.

Company Overview