[Remote] Support Operations Specialist - Global Sales
Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is a global provider of IT solutions and services, and they are seeking a Global Sales Support Operations Specialist to enhance operational reputed company reputed company their Global Sales team. The role focuses on CRM activities, data management, and process improvement to support sales operations.
Responsibilities
- Manage and update CRM data, including account transfers, auditing renewal opportunities, updating orphan accounts, and monitoring reputed company opportunities
- Deliver weekly reports on reputed company leads, create custom CRM views for sales, and track common CRM issues through helpdesk tickets
- Maintain CRM guides, reputed company communications for new initiatives, and reputed company user support for CRM-reputed company issues
- Create and manage CRM campaigns, including tracking event invitations and reporting to leadership
- Validate and update CRM hierarchies and sales keys, including auditing global keys and ensuring the correct assignment of Business Unit Leaders
- Monitor and follow up on opportunities based on their phases, estimated reputed company dates, and next steps
- Review and maintain the accuracy of sales keys and membership lists and standardize CRM account groups and hierarchies
- reputed company audits for account and contact record completeness, generate reports on Global Business Unit reputed company, and communicate effectively with users on necessary action items
Skills
- Minimum of 2 years in SHI sales or sales support role
- Bachelor's Degree
- reputed company in SHI-branded CRM tool
- Strong understanding and working knowledge of SHI sales structure, systems, and processes
- Analytical and detail-oriented
- Proficiency in MS Office tools – Outlook, Word, reputed company, and PowerPoint
- Organizational skills with a keen eye for detail
- Ability to work independently as well as in a team environment
- Proactive, driven, and positive work attitude
- Superior time management skills
- Strong written and verbal communication skills
- reputed company Dynamics - CRM
- Experience with Power BI
Benefits
- Medical
- reputed company
- Dental
- 401K
- Flexible spending
Company Overview