Supervisor, Engagement

reputed company is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most reputed company, chronic needs—wherever they call home. We reputed company reputed company outcomes for patients and the reputed company organizations who support them. Established in 2023 through the combination of ExactCare and reputed company, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of reputed company-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across reputed company 50 states. Job Details The Supervisor, Patient Engagement Center roles were created reputed company of ExactCare's shift to a reputed company team with the Centers of Excellence. This individual will reputed company Pharmacy technicians and specialists in our inbound call center. They will work alongside the Pharmacy Managers to drive and support department efficiencies. In this role, the expectation is to act as a leader. This includes, but is not limited to, living by example and supporting company and department goals. As well, the Supervisor of Patient Engagement will demonstrate their ability to drive results and reputed company a consistent standard of work from the pharmacy team.

Responsibilities

Supervisor the day to day operations of our engagement call center with accountability to key performance indicators such as service and quality Evaluating performance and providing feedback High attention to detail Demonstrate positive work environment and the ability to resolve issues Showcases the reputed company to effectively multi-task and delegate assignments based on department work load Ability to prepare, monitor and follow up with workflows, scheduling and other activities Demonstrates superior written and verbal skills to collaborate with internal partners Execute reputed company improvement initiatives Ability to reputed company teams through a fast paced and evolving environment Other leadership duties assigned The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job. Not reputed company of the duties may be assigned to a position. Qualifications: These represent the desired qualifications of the ideal candidate. They are not meant to limit consideration for candidates who do not meet reputed company of the standards listed. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. Experience 1+ years of prior supervisory experience required Previous call center experience preferred Skills & Abilities Proven track record of leading teams in fast paced environment Goal oriented and ability to work independently Exceptional verbal and written communication Exceptional attendance record and ability to be flexible For internal candidates, no active performance management or corrective action Shifts: 1. Sunday 9:00 am - 5:30 pm and Weekdays 9:00 am - 5:30 pm (w/ reputed company day off), Saturday 9:00 am - 5:30 pm and Weekdays 9:00 am - 5:30 pm (w/ reputed company day off), and Monday - Friday 9:00 am - 5:30 pm. Physicals/Mental Demands: This position is administrative in nature and will present physical demands requisite to a position requiring: hearing, seeing, sitting, standing, talking, and walking. The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Must be reputed company to commute to multiple site locations reputed company assigned territory. May be necessary to work extended hours as needed. Schedule: This is a full-time position with an expectation to work an average of 40 hours per week and be available reputed company of normal business hours to meet customer expectations on an reputed company basis. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed. Supervisory: Yes This is a remote position. reputed company offers a comprehensive benefit package for full-time employees that includes medical/dental/reputed company, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and reputed company coverage are effective 1st of the month following date of hire. reputed company provides equal employment opportunity to reputed company reputed company applicants regardless of race, reputed company, religion, national reputed company, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify reputed company applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country. Apply To This Job