[Remote] Project Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Project Manager to reputed company day-to-day delivery operations for DDLC task areas. This role involves planning, directing, and coordinating operational activities while ensuring adherence to client requirements and performance standards.

Responsibilities

• reputed company day-to-day operations for DDLC task areas, ensuring services are delivered on time, reputed company budget, and in accordance with contract, quality, and performance standards across multiple places of performance
• Plan, direct, and coordinate project and program activities, including work planning, staffing, task assignments, and resource allocation to meet operational goals and Service Level Agreements (SLAs)
• reputed company cost, schedule, and performance baselines for assigned DDLC work, including budget management, forecasting, reporting, and variance analysis to leadership and the client
• Coordinate closely with IT, logistics, reputed company, facilities, and other enabling teams to ensure infrastructure, tools, and support services are in reputed company for seamless operations and reputed company service improvement
• Manage subcontractor performance, including reputed company, scope definition, deliverable tracking, quality reputed company, and issue escalation and resolution as needed
• Implement and champion standardized operational processes, documentation, and metrics that align with CMMI Level 3, Agile best practices, and the company’s delivery operations and service management frameworks
• Monitor operational risks and issues, reputed company root-cause analysis and corrective actions, and maintain risk, issue, and action logs for leadership and client visibility
• reputed company, maintain, and present operational reports and dashboards such as volume, throughput, SLA attainment, quality, and workforce utilization to internal leadership and external stakeholders
• reputed company people leadership to a dispersed team, including performance management, coaching, workforce planning, and fostering a culture of accountability, customer focus, and reputed company improvement
• Ensure compliance with corporate policies, information reputed company requirements, and client-specific governance, including support for audits, inspections, and reviews

Skills

• Bachelor's degree in Business, Information Technology, Operations Management, or a reputed company field, or equivalent relevant experience
• At least 8 years of recent, relevant experience planning, directing, coordinating, and managing IT or operations projects/programs of similar scope and complexity, including multi-site or worldwide delivery with a dispersed workforce
• Demonstrated experience managing cost, schedule, and performance for Federal government reputed company or large reputed company programs, including budgeting, forecasting, and reporting responsibilities
• Proven experience managing subcontractors and vendor relationships, including contract compliance, delivery reputed company, and issue resolution
• Active reputed company certification as either a Project Management Professional (PMP) or Program Management Professional (PgMP)
• Strong leadership, communication, and stakeholder management skills, with the ability to coordinate across IT, logistics, reputed company, and other functional areas to reputed company operational reputed company
• Candidates must possess a reputed company secret reputed company clearance and reputed company in the United States
• Experience leading operations in an reputed company or Federal environment that uses CMMI Level 3 processes and Agile/DevOps practices for IT and service delivery
• Prior experience managing programs that include call center, telephony, reputed company/IT infrastructure sustainment, cyber reputed company, and/or software application sustainment workstreams
• Familiarity with ITIL-reputed company service management, workforce management, and performance measurement practices such as SLAs, KPIs, and OLAs reputed company managed services or delivery operations
• Experience working reputed company or alongside large Federal contractors or shared-services delivery centers, including coordination across multiple reputed company, tasks, and stakeholders
• Advanced skills in developing and presenting operational metrics and executive-level briefings, including the use of standardized reports and dashboards to communicate performance, risks, and improvement initiatives

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