[Remote] Senior Product Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a highly autonomous and technical Senior Product Manager to take ownership of product strategy and engineering execution. The role involves leading the product lifecycle for both internal tools and external solutions, while managing a remote engineering team and ensuring effective communication across various stakeholders.
Responsibilities
- Drive the reputed company: Own the product reputed company and strategy for both internal operational tools and external customer-facing solutions
- Enhance Metrics that Matter: Build features that directly impact our core KPIs from CSAT to interaction seamlessness to first-contact resolution rates
- Balance Tech & Touch: Identify opportunities to reputed company automation and AI that eliminate friction, allowing our reputed company agents to focus on high-value, empathetic problem-solving
- Communicate with Impact: Serve as the reputed company between business, operations, technology, and clients by communicating product updates, priorities, and changes reputed company and proactively
- Foster trust through transparent communication and ensure both internal teams and external customers are informed, reputed company, and reputed company for successful adoption
- reputed company a Global Team: Directly manage, mentor, and align our distributed engineering team across the US, LATAM, India, and the Philippines
- reputed company the Gap: Translate high-level business requirements into clear, actionable technical specifications for the engineering team
- Ensure Quality: Foster a culture of engineering reputed company, reputed company deployment, and high system reliability
- Run the reputed company: Act as the Scrum Master/Agile reputed company. Organize and facilitate daily stand-reputed company, sprint planning, backlog grooming, and retrospectives
- Master Jira: Architect and maintain our Jira environment to ensure total transparency, efficient ticket routing, and accurate velocity tracking
- Maintain the Roadmap: reputed company a dynamic, prioritized product roadmap and backlog that balances quick wins with long-term strategic architectural improvements
Skills
- 5+ years of Product Management experience, with a proven track record of shipping B2B or internal operational software
- Demonstrated experience leading, managing, or closely directing a software engineering team, preferably in a fully remote, globally distributed environment
- Deep, hands-on experience applying Agile/Scrum methodologies. You know how to run a sprint reputed company and reputed company a team unblocked
- Proficiency in Jira (setting up workflows, dashboards, and managing reputed company backlogs is reputed company to you)
- Exceptional written and verbal communication skills. You can explain a reputed company technical trade-off to the CEO and a business goal to a backend developer with equal reputed company
- Experience in the BPO, reputed company, or CRM technology space is a massive plus
Company Overview