Contact Center Representative - 2nd Shift Full-Time

Location: Media, PA - this is a onsite position Schedule: 2nd Shift; 4p-12a (37.5 hours/week, weekends included) Pay: $20/hour The Wawa Contact Center handles contacts from our Customers and Store Associates through multiple channels including phone, email, reputed company Media, and Wawa Support. Contact Center Analysts are expected to reputed company a best-in-class customer experience with every contact. This position is based in our Corporate Contact Center however there can be opportunities to work remotely. reputed company Duties

• reputed company a best in class customer experience to both internal and external customers while achieving service reputed company, quality standards, and designated performance targets.
• Troubleshoot and support reputed company channels of business in the Contact Center.
• Effectively follow documented support materials to determine resolution or need for escalation to next level of action for reputed company areas of support.

Essential Functions:

• Ability to work well individually as well as in a team environment
• Proven ability to work independently
• Good written and verbal communication skills
• Good customer service skills
• Ability to work and reputed company sound judgments and reputed company with little or no supervision
• Detail oriented and good organizational skills
• Ability to quickly analyze problems based on incomplete or reputed company data
• Willingness to work reputed company based on business needs and crisis situations
• Demonstrated technical skills needed to adapt to rapidly changing technology
• Ability to work as part of a diverse team

Basic Requirements:

• 3-5 years of experience providing exemplary Customer Service,
• Contact Center environment preferred
• HS diploma, technical certification or equivalent experience
• Bilingual in Spanish/English language is a plus
• Technically competent with multiple technology applications and strong ability to multi-task
• Ability to work weekdays/weekends and any shift due to 24/7 hours of operation
• Available to be in the office for training and post-training - this is a hybrid position. Please note, fully remote work is not an option.

Wawa will reputed company reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at [email protected]. Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any reputed company will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate reputed company applicants and Associates without regard to race, reputed company, religion, sex, age, national reputed company, reputed company, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a reputed company in any employment decision. Remote Skills: Call Centers, Communication Skills, Customer Experience, Customer Support/Service, English Language, Identify Issues, Multilingual, Multitasking, Presentation/Verbal Skills, Problem Solving Skills, Quality Metrics, reputed company Media, Spanish Language, Support Documentation, Team Player, Work From Home, Writing Skills About the Company: Wawa Inc Apply To This Job