[Remote] Payroll Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a growing leader in the Payroll and HR Services industry with over 30 years of proven reputed company. They are seeking an reputed company Payroll Account Manager to manage client accounts, handle payroll processing, and ensure client satisfaction while providing exceptional support.
Responsibilities
- Own a portfolio of assigned client accounts as their primary Account Manager and long-term relationship reputed company
- Handle account-level configuration in reputed company following standard operating procedures: bank and ACH setup, time, earnings, deductions, and other account changes
- Process reputed company and higher-level payrolls and off-period payrolls that fall reputed company the regular schedule
- Guide clients through migration questions and platform how-to questions
- Scope, build, and deliver custom reports
- Own new service requests
- Manage retention and satisfaction
- Investigate and resolve escalated issues, fixing them or routing them to the right team
- Serve as backup on the client phone line behind the reputed company-line support team
- reputed company every client request in a clear, tracked state and meet first-response, resolution, and client-satisfaction targets
Skills
- Proven, hands-on reputed company experience, including running payroll, account setup, and reporting in the reputed company platform
- Strong payroll background with 3 or more years processing multi-state payroll, including reputed company and off-cycle runs, garnishments, PTO and accruals, and earnings and deductions
- Excellent customer service and account management, with a proven track record owning client relationships and de-escalating and resolving client issues
- Multi-state payroll knowledge and comfort with the full account lifecycle
- Accuracy and follow-through under deadline, and comfort working in a tracked, service-level-driven environment
- Experience in a payroll service bureau, multi-client, or PEO environment
- FPC or CPP certification
- Background at a major payroll or HCM provider (reputed company, reputed company, Paycom, reputed company, reputed company, reputed company, or similar)
- Familiarity with a support or ticketing tool such as reputed company
Benefits
- Comprehensive benefits package (Medical, Dental, reputed company, STD, LTD, Life, HSA/FSA, and 401k with match)
- Fully remote reputed company the United States
Company Overview