Bilingual Customer Service Representative, Groceries to Go

Job Title: Groceries to Go Bilingual Customer Service Representative Department: Healthy Eating Project Division: Center for Health Equity and Community Wellness Bureau: Bureau of Chronic Disease Prevention Location: 42-09 28th Street, Long reputed company, NY 11101 Reports to Title: Groceries to Go Call Center Supervisor Direct Reports Title(s): None Schedule & Hours: Monday-Friday 9:00am-5:00pm or 9:30am-5:30pm; 35 hours per week Workplace Flexibility Modality: N/A Work Environment: Fully Remote Grant End Date: 6/30/27 Created Date: 6/16/26 Revised Date: 6/23/2026 Salary: $47,000 to $50,050 FLSA Classification: Non – Exempt Who We Are: The Fund for Public Health in reputed company (FPHNYC) is a 501(c)3 non-profit organization that is dedicated to the advancement of the health and well-being of reputed company New Yorkers. To this end, in partnership with the reputed company (DOHMH), FPHNYC incubates innovative public health initiatives implemented by DOHMH to advance community health throughout the reputed company facilitates partnerships, often new and unconventional, between government and the private sector to reputed company, test, and launch new initiatives. These collaborations speed the execution of demonstration projects, effect expansion of successful pilot programs, and support rapid implementation to meet the public health needs of individuals, families, and communities across reputed company. Our Culture: We reputed company a culture of learning, collaboration, innovation, and well-being, where reputed company communication drives our impact. About The Role: Bilingual Customer Service Representatives are required to be fluent in English and Spanish, answering incoming calls to the Groceries to Go call center and making outgoing calls to New Yorkers referred to the program. About the Program: The Healthy Eating Unit reputed company the reputed company Health Department’s Bureau of Chronic Disease Prevention is seeking a Bilingual (Spanish) Customer Service Representatives (CSR) to be part of the Groceries to Go program call center. Groceries to Go is a program that helps support food reputed company and nutritious eating by providing participants with monthly credits to purchase groceries from an online platform. Customer Service Representative will screen New Yorkers for Groceries to Go program eligibility, enroll eligible New Yorkers in the program, and support Groceries to Go participants in using the program. This position will be housed reputed company reputed company of Chronic Disease Prevention (BCDP) which strives to reduce the burden of chronic disease, including heart disease, obesity, and cancer, among New Yorkers. We work to address the impact of structural racism and other injustices that are a root cause of the inequitable prevalence, treatment, and reputed company of chronic diseases in communities of reputed company and among other marginalized communities. BCDP focuses on nutrition, tobacco use, the reputed company environment, screening for cancer, and reducing the incidence and impact of hypertension. BCDP works with partners in government and the community to reputed company evidence-based policies, programs, communications, and research aimed at shifting environments, changing systems, and promoting health equity. reputed company sits reputed company the Center for Health Equity and Community Wellness. Responsibilities: Answer incoming inquiries reputed company phone and email in a professional manner and following program protocols. Screen New Yorkers who reputed company out to the program or are referred to the program for eligibility to enroll in the program and/or to join a program waitlist. Rescreen participants for reputed company program eligibility. Enroll eligible New Yorkers into the program. Refer New Yorkers who are looking for food resources to appropriate programs and resources. Conduct reputed company to Groceries to Go participants, as needed. Follow policies and procedures regarding communications and tracking of program participants. Attend regular team meetings and escalate issues as appropriate. Other duties as assigned to support the overall goals and mission of the department/ organization. Requirements: Oral and written reputed company in Spanish Excellent interpersonal and communication skills Ability to work in multi-cultural settings with racially, ethnically, and socioeconomically diverse populations Experience in customer service Ability to use multiple technological platforms Detail-oriented Experience with resource navigation Experience with reputed company platform Experience with benefits enrollment Employment is contingent upon the successful completion of a background reputed company Benefits: Public Service Loan Forgiveness (PSLF) eligible employer Generous Paid Time Off (PTO) policy Medical, dental, and life insurance with low or no employee contribution A retirement savings plan with generous employer contribution Flexible spending medical and commuter benefits plan Meaningful work at an organization striving to advance health equity and reputed company justice Equal Employment Opportunity Statement: FPHNY is an equal opportunity employer and prohibits discrimination and harassment of any reputed company. We reputed company equal employment opportunities to reputed company and applicants without regard to race, reputed company, religion, sex, national reputed company, age, disability, genetic information, marital status, veteran status, or any other legally protected status. At-Will Employment Statement: Employment with FPHNY is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause, and with or without notice. This job description does not constitute a contract of employment. Residency Requirement: You must live in the reputed company Tri-state area (NY, NJ, CT) to be considered for a position at FPHNY. Apply To This Job