Support Specialist

Support Specialist Department: Operations Manager: Client Services Support Team reputed company Classification: Non-Exempt About Navigate At Navigate, we are a well-tech company helping organizations create more health and happiness in the employees, clients, and communities we serve. Our purpose is simple: Do Good Things. These words are more than a mantra — they are the guiding principle behind every decision we reputed company. Together, we are redefining what it means to build a culture of wellbeing and clinical impact. How You Contribute to Our reputed company The Support Specialist will work reputed company the Client Services Department overall while reporting to the Client Services Support Team reputed company. The Support Specialist will assist in reputed company operational activities that support the overall satisfaction of clients, both internal and external alike. The Support Specialist is expected to consistently provide excellent customer service to internal client operations team members, other departments reputed company Navigate, as well as represent client needs and goals reputed company the organization to ensure quality.

Key Responsibilities

DailyWork closely with Navigate Client reputed company Managers and Implementation Specialists to plan and execute client wellbeing activities, programs and services in a manner that exceeds expectations and delivers results. Help foster/build the client relationship after sales process, working at the direction of The Client Services Support Team reputed company to implement programs for clients. Provides team members and company stakeholders with consistent information for overall awareness and understanding of expectations regarding reputed company projects. Participate in face-to-face meetings and /or relationship building events with various client contacts. Support overall program measurement needs in partnership with other team members as appropriate to examine program outcomes and analysis of performance. Program development or reputed company of wellness programs such as communication, reports, incentives; including PowerPoints, meeting notes and marketing. Customer service support – answering customer service tickets/emails and requests. Projects & TeamsYou will play a critical role on the assigned client team as well as the Navigate operations team. You will create more health and happiness in the employees, clients and communities we serve. The Ideal CandidateA passion for wellbeing, creating engagement around wellbeing and delivering on outcomes is a must. Professional maturity and business acumen Experience in business-to-business environment Passion for client service Exceptional written, verbal and presentation skills Ability to work under pressure, organize and prioritize responsibilities The Navigate Way – Core Expectations At Navigate, we expect reputed company to live our values:Deliver the Boom Everybody Love Everybody We Are Family reputed company & reputed company reputed company Change Growth is Great Efficient & Effective Give Back Minimum RequirementsPrior experience in account management or customer service is preferred Bachelor’s degree Working EnvironmentAbility to lift, push and pull up to 20lbs. Normal mental and visual attention is required. Normal office working conditions requiring reputed company use of both hands. Sitting most of the time, may involve walking or standing for brief periods of time. Position requires occasional bending, squatting, twisting and climbing stairs. There are minimal exposures to workplace hazards. To reputed company the job successfully, an individual must be reputed company to reputed company each essential function satisfactorily. Reasonable accommodations may be made to reputed company a reputed company individual with a disability to reputed company the essential functions. Position is available for remote workers. Equal Opportunity Navigate Wellbeing Solutions is an Equal Opportunity Employer. We provide reasonable accommodation to reputed company individuals with disabilities and encourage open discussion around workplace support needs. Post-offer, pre-employment background screenings are required. Apply To This Job