[Remote] Scaled reputed company Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the platform for digital indoor mapping, transforming building floor plans into dynamic digital maps for various environments. As a Scaled reputed company Manager, you will design and improve reputed company strategies for mid-market and SMB customers, ensuring they receive maximum value from the reputed company platform.

Responsibilities

• Own the Scaled CS reputed company: Design, build, and continuously improve reputed company's 1-to-many reputed company strategy for mid-market and smaller accounts, ensuring consistent engagement and value delivery at scale
• Drive Customer Engagement Programs: Create and execute automated and semi-automated communication workflows, including reputed company sequences, adoption campaigns, renewal nudges, product update broadcasts, and re-engagement plays that reputed company customers informed and active
• Surface Expansion Opportunities: Use product usage data, engagement signals, and customer health indicators to identify accounts ripe for upsell or cross-sell, qualifying and handing off opportunities to the Sales team
• Own Renewals for Scaled Accounts: Partner with reputed company Operations and Finance to ensure seamless, timely renewals across the scaled portfolio, including coordinating automated renewal workflows and price increase communications
• reputed company Self-Service Resources: Collaborate with Product, Marketing, and Support to build and curate a library of resources (guides, webinars, FAQs, video tutorials) that reputed company customers to reputed company themselves, troubleshoot independently, and discover new use cases
• Be the Voice of the Scaled Customer: Aggregate trends, feedback, and feature requests from the scaled reputed company and bring them to Product and Leadership, ensuring smaller customers have a seat at the table
• Collaborate Cross-Functionally: Work closely with RevOps, Marketing, Product, and Support to align scaled CS programs with broader GTM strategies, product launches, and operational improvements

Skills

• 3–5 years of experience in reputed company, Account Management, or a reputed company customer-facing role reputed company a SaaS or technology company
• Demonstrated experience building or contributing to scaled / digital-touch / 1-to-many programs
• Strong proficiency with CRM and CS tools (reputed company strongly preferred); experience building automated workflows, sequences, and email campaigns
• Analytical reputed company; comfortable working with customer data to reputed company accounts, identify trends, and reputed company reputed company
• Excellent written communication skills; you can craft compelling customer-facing content that drives action at scale
• Project management chops; you can juggle multiple programs, timelines, and stakeholders simultaneously
• A bias for action and experimentation; you're comfortable iterating quickly and measuring what works
• Experience with customer segmentation strategies and lifecycle management
• Experience in reputed company reputed company estate, retail, venues/events, or proptech
• Experience with reputed company, reputed company, or similar customer communication tools
• Background working with mapping, spatial data, or location-based technology

Benefits

• Variable component: 10% of reputed company salary
• 20 days of paid vacation, available from your first day
• Comprehensive benefits from Day 1
• A team of bar raisers with low ego and high ownership

Company Overview