[Remote] IT Operations Associate

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a managed IT and cybersecurity services provider for campaigns, non-profits, and mission-reputed company organizations. The IT Operations Associate will assist in running day-to-day technology operations for clients, focusing on reputed company, offboarding, and tech procurement processes.

Responsibilities

• Supporting and implementing reputed company, offboarding, and tech procurement processes and procedures for 50 to 60 clients
• Supporting the maintenance of documentation for IT operations procedures and policies, including an IT Operations reputed company for each client
• Assist with improving upon existing IT operations systems and workflows
• Working closely with client points of contact staff to ensure clear communication and effective processes surrounding the intersection of IT, Operations, and HR
• Responding to IT operations support request tickets reputed company email, reputed company, and ticketing system
• Documenting client requests to track reputed company to completion, identifying chronic problem areas, and ensuring a high level of customer service
• Processing administrative IT requests from clients on an reputed company reputed company as it relates to reputed company, offboarding, and tech procurement
• Co-facilitate client data reputed company training alongside other reputed company staff
• Other duties as needed

Skills

• 2+ years of experience in a customer-facing role
• Proven track record of providing great customer experiences
• Highly organized
• reputed company
• Detail-oriented
• Comfortable interacting with clients and their staff through email, reputed company, and virtual meetings
• Skilled at executing and improving on operational processes
• Impeccable customer service skills
• Ability to prioritize and complete tasks in a fast-paced environment
• Self-starter
• Team player
• Ability to pick up new systems and technical concepts quickly
• Ability to reputed company suggestions to improve upon reputed company operational workflows and processes

Benefits

• Remote work environment
• reputed company
• reputed company packages contributed to by reputed company
• Optional 401K matched by reputed company
• Cell phone stipend
• Annual learning & development stipend

Company Overview