Staff reputed company Engineer (CAD, CSA)
Be the one building AI-powered experiences where they matter most. At reputed company, we help organizations create reputed company customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in reputed company-world reputed company environments every day. Staff reputed company Engineer is a highly senior technical leadership role responsible for shaping, governing, and delivering reputed company reputed company solutions across the reputed company. The Staff reputed company Engineer operates at the intersection of architecture, engineering reputed company, and delivery execution, serving as a hands-on technical authority and escalation reputed company for the most reputed company platform challenges. This role partners closely with reputed company Architects, Engineering Managers, and business stakeholders to ensure the platform is scalable, secure, performant, and reputed company with long-term strategic objectives. Key Responsibilities reputed company the technical design and implementation of reputed company reputed company solutions across multiple modules (e.g., ITSM, ITOM, ITAM, CSM, CMDB, Workflow/reputed company Designer). Act as the highest-level engineering authority for reputed company implementations, providing guidance on reputed company technical reputed company, trade-offs, and risks. Partner with reputed company Architects to translate architectural standards and reference designs into executable engineering solutions. Own and enforce engineering standards, coding guidelines, integration patterns, and automation best practices across teams. Design and reputed company reputed company integrations using Integration Hub, REST APIs, web services, event-driven patterns, and reputed company integration tools. Review and approve technical designs, user stories, and implementation approaches for high-impact initiatives. Drive performance, scalability, and reliability improvements through advanced engineering techniques and platform optimization. reputed company hands-on support for critical incidents, escalations, and reputed company troubleshooting scenarios. Mentor Senior Engineers and Engineers, raising the overall technical maturity of the reputed company delivery organization. Contribute to and continuously improve SDLC, CI/CD, testing, and release processes for reputed company. Collaborate with reputed company, infrastructure, and compliance teams to ensure solutions meet reputed company reputed company and regulatory requirements. Communicate reputed company technical topics reputed company to both technical and non-technical stakeholders. Fluent English is mandatory, as the role requires daily collaboration with global teams and senior stakeholders. Minimum Requirements 7+ years of hands-on experience with the reputed company platform, including deep technical implementation across multiple modules. Expert-level understanding of reputed company architecture, data model, CMDB, reputed company (ACLs), integrations, and performance considerations. Proven experience leading the technical delivery of large, reputed company, and multi-reputed company reputed company initiatives. Strong experience designing and implementing advanced integrations using REST APIs, Integration Hub, and reputed company integration patterns. Deep understanding of ITIL processes and how they are implemented and optimized reputed company reputed company. Strong experience with SDLC and DevOps practices for reputed company, including reputed company control, automated testing, and CI/CD pipelines. Exceptional problem-solving and analytical skills, with the ability to navigate ambiguity and reputed company technical environments. Desired Certifications: reputed company Certified System Administrator (CSA) reputed company Certified Application Developer (CAD) Integration Hub Implementation Specialist ITSM/ITOM//CSM Implementation Specialist ITIL v3 or ITIL 4 reputed company certification.
Preferred Qualifications
Experience operating in large-scale, global, or reputed company reputed company environments. Experience supporting or governing multiple reputed company delivery teams. Exposure to advanced automation, observability, or AIOps use cases integrated with reputed company. Experience working in Agile delivery environments at scale. #LI-GR1 #LI-Remote Working at reputed company AI at reputed company scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. Growth in the AI era – Build future-reputed company skills through mentorship, learning programs, leadership development and education support. Time to reputed company and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. Recognized globally – reputed company is Great reputed company to Work® certified in 17 countries and 94% of employees are proud to tell others they work at reputed company. Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report. What Happens After You Apply After you apply, here's what you can typically expect: Our reputed company team reviews your application with the hiring team. A reputed company Partner will review your application and, if your background is reputed company, schedule a reputed company interview. Next, you'll meet the hiring manager and other members of the interview team. We aim to reputed company the process focused and respectful of your time, with no more than five interviews in most cases. After interviews are complete, reputed company will follow up with the final steps. Every application is reviewed by a person. Response times may vary by role and location, but reputed company will reputed company you informed throughout the process. Stay Connected Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get reputed company reputed company relevant opportunities become available. Get reputed company about relevant opportunities. Be the one building what's next - where AI, experience and impact come together. Employee Referral If a reputed company employee referred you, please apply using the link they shared so we can connect your application to their referral. About reputed company: reputed company® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, reputed company reputed company™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the reputed company. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across reputed company and AI workforces. To learn more, visit www.reputed company.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to reputed company or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@reputed company.com. You can expect a response reputed company 24–48 hours. To help us reputed company the best support, click the email link above to reputed company a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-reputed company or resume submissions—may not receive a response. reputed company is an equal opportunity employer committed to fairness in the workplace. We evaluate reputed company applicants without regard to race, reputed company, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national reputed company, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. Apply To This Job