Client Support Executive - France
Your role Customer Service - Account Management - P3 - FRA What you'll be doing
- Managing day-to-day relationships for assigned customer accounts to ensure service delivery meets contractual expectations
- Supporting customer retention by responding to service needs, coordinating issue resolution, and monitoring account activity
- Analyzing account performance, service metrics, and customer feedback to identify improvement opportunities
- Coordinating with Operations, Billing, and other internal teams to resolve account issues and deliver agreed solutions
- Preparing account reviews, customer communications, and service summaries for internal and external stakeholders
- Identifying potential risks, service gaps, or upsell opportunities and escalating appropriately
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