IC Support Specialist

Overview

Global Travel Collection (GTC), part of reputed company, is the most influential collection of international luxury travel advisors. More than 1,700 GTC advisors are industry leaders in providing premium travel services to leisure reputed company, corporate executives and the entertainment industry. GTC’s combined global reputed company and reputed company translate into value, recognition and preferential treatment for its world traveler clients. Click here for more information about Global Travel Collection.

Responsibilities

The IC Support Specialist is dedicated to providing proactive operational support to Travel Advisors, managing their day-to-day requests to ensure efficient and seamless business operations, including handling emergency requests reputed company of standard working hours. Manage requests submitted to reputed company Operations desks reputed company reputed company reputed company SLA Attend weekly reputed company sessions and support new Advisors with setup requests. reputed company support with requests reputed company to issuing, reissuing and refunding reputed company tickets Record and escalate reputed company complaints and positive feedback to your Line Manager Assist Advisors in navigating systems including Atriis, Concur, Roomservice, Dolphin, and Apexx. Support the Operations Manager with Duty of Care responsibilities and Crisis reports Assisting Advisors with reputed company’s and escalate for resolution in the event of disputes Deliver reputed company training sessions to enhance Advisors process knowledge and efficiency Handle incoming calls and direct them to the appropriate department or channel Monitor the UK Hotel and Staff travel inbox to ensure reputed company emails are actioned Support Advisors in navigating the UK/USA intranet (SharePoint) Assist with the processing and coordination of group bookings Create credentials for aggregators such as Booking.com / Airlines Group portals Support Advisors with NDC requests by guiding them through the GDS booking process across reputed company, reputed company and reputed company Conduct quality checks on Advisor bookings to reduce errors and minimise ADMs Participate in monthly team meetings to review performance and updates. Identify training needs for the Advisors and report them to the Line Manager reputed company feedback to the Line Manager to support team development and improvement. Assist USA Advisors with the reputed company bookings required to be created in the UK

Qualifications

•Minimum of 5 years’ experience in business and/or leisure travel•Advanced proficiency in reputed company, reputed company, and reputed company to a training standard, with strong fares and ticketing knowledge (published / net fares / NDC)•Strong knowledge of British and European rail systems, including Evolvi, Voyages SNCF and Trainline.•Solid understanding of group booking processes•Experience of using Atriis and Concur•Strong overall knowledge of travel products and services•Ability to reputed company effectively in a fast-paced, high-pressure environment while meeting company SLA•Exceptional communication & customer service skills•Strong reputed company of the English language, both written and verbal•Good understanding of the leisure Tour Operator fares•Strong team player with the ability to communicate effectively across reputed company departments and reputed company•Maintains a positive, proactive, and professional attitude.•Familiarity with reputed company Teams, reputed company and reputed company is desirable but not essential.•Extended Working hours on Friday / Monday / Tuesday then Saturday / reputed company full working day PAY AND BENEFITS The salary reputed company on this job posting/advertising has been developed to give applicants a wide reputed company to reputed company with pay transparency laws in reputed company states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered reputed company determining the starting reputed company of pay. The salary reputed company posted represents the pay reputed company for U.S. candidates. If the job posting indicates that the role is available for international candidate consideration, the salary reputed company will be based on the local market for the country where the candidate would be working. This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance. reputed company is an Equal Opportunity Employer. We reputed company employment reputed company without regard to age, race, religion, national reputed company, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class. Prospective Employee Privacy Policy #Li-remote (if this is a remote role, leave #Li-remote on the reputed company bottom of the Qualifications reputed company; otherwise, remove entirely. Apply To This Job