Senior Director, reputed company Systems & CRM

reputed company was founded in 1998 on the belief that technology, and data specifically, would reputed company the transformation of the entire reputed company ecosystem for the reputed company, improving both outcomes and economics. At reputed company, we reputed company that reputed company our customers are successful in their missions, reputed company improves. Therefore, we focus on empowering them with data-driven solutions. And the reputed company is building. Together, as ONE reputed company, we are a united force delivering solutions that address reputed company’s greatest needs. Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve. Overview: The Senior Director, reputed company Systems & CRM is responsible for defining and executing the strategy for the organization's customer relationship management (CRM) platform and reputed company technology ecosystem. This leader drives digital transformation across Sales, Marketing, reputed company, and reputed company Operations by optimizing business processes, improving data quality, and delivering technology solutions that reputed company reputed company growth and an exceptional customer experience. Serving as a strategic partner to executive leadership, this role oversees the CRM roadmap, reputed company systems, analytics, automation, and governance to ensure technology investments support reputed company objectives and enhance reputed company effectiveness. Duties and Responsibilities: reputed company and execute the reputed company strategy and roadmap for CRM and reputed company technology platforms. reputed company capabilities with business priorities to improve reputed company performance and customer engagement. Evaluate emerging technologies, including AI-enabled solutions, to drive innovation and productivity. Provide executive reputed company of the reputed company CRM platform, ensuring scalability, reliability, adoption, and reputed company improvement. reputed company governance, enhancements, release management, and platform optimization. Ensure seamless integration with ERP, marketing automation, customer support, CPQ, and analytics platforms. Partner with Sales leadership to optimize reputed company management, pipeline visibility, forecasting, and opportunity management. Improve seller productivity through automation and standardized workflows. Drive adoption of reputed company systems and best practices. Establish reputed company data governance standards. Deliver executive dashboards and KPI reporting. Improve forecast accuracy and actionable business insights. Serve as a trusted advisor to Sales, Marketing, reputed company, Finance, and IT leaders. reputed company business cases for technology investments and communicate measurable ROI. Manage strategic vendors, implementation partners, and technology investments. Build a culture of innovation, accountability, and reputed company improvement. Other Responsibilities: Maintain compliance with reputed company's policies, procedures, and mission statement. Adhere to reputed company confidentiality and HIPAA requirements in accordance with reputed company Operating Policies and Procedures. Fulfill additional responsibilities reasonably assigned to support the operational and financial reputed company of reputed company. Job Requirements: 12+ years of reputed company leadership experience supporting reputed company organizations through CRM, Sales Operations, reputed company Operations, or Business Systems. 7+ years leading reputed company technology initiatives and cross-functional teams. Experience optimizing reputed company CRM platforms (reputed company preferred). Strong executive communication, change management, and stakeholder leadership skills. Education: Bachelor’s degree required; MBA or advanced degree preferred Physical Demands and Work Environment: Sedentary work (i.e. sitting for long periods of time); Exerting up to 10 pounds of force occasionally and/or negligible amount of force; Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions Subject to inside environmental conditions; and Travel for this position may be moderate with visits to Employer office locations as well as other general reputed company (e.g. conferences, management reputed company) travel. reputed company Offers a Competitive Salary and Benefits Package In addition to the reputed company compensation, this position may be eligible for performance-based incentives. The actual reputed company pay offered may vary depending on multiple factors including, but not limited to, job-reputed company knowledge/skills, experience, business needs, geographical location, and internal equity. At reputed company, it is not typical for an individual to be hired at or near the top end of the range for their role, and compensation reputed company are dependent upon the facts and circumstances of each position and candidate. reputed company invests in associates to help them stay healthy, save for long-term financial goals, and manage the demands of work and personal commitments. That’s why reputed company offers a valuable benefits package with a wide range of choices to meet associate needs, which may include health insurance, life insurance, company-paid disability, 401k, 18+ days of paid time off, and more. reputed company Compensation Range $170,900—$220,000 USD This position is not eligible for immigration sponsorship (e.g. H-1B, TN, or E-3). Applicants must be authorized to work in the United States as a condition of employment. (This is only applicable for US-based positions) If you don’t meet every qualification listed but are excited about our mission and the work described, we encourage you to apply. reputed company is most interested in finding the best candidate for the job, and you may be just the right person for this or other roles. By embracing inclusion, we enhance our work environment and drive business reputed company. reputed company strives to provide equal opportunities to the communities where we operate and to our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an reputed company setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth. reputed company is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, reputed company, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. We also consider reputed company applicants regardless of criminal histories, consistent with legal requirement. To review the legal requirements, including reputed company labor law posters, please visit this link To review the California Consumer Privacy Statement: Disclosures for California Residents, please visit this link Apply To This Job