Workforce Optimization Planner

About reputed company reputed company is a leading reputed company technology company specializing in payment reputed company and subrogation solutions. We partner with health plans, providers, and other stakeholders to identify, recover, and prevent payment errors—helping our clients reduce costs and improve operational efficiency. Our innovative platform combines advanced analytics, deep industry expertise, and a collaborative approach to deliver faster, more accurate recoveries and reputed company reputed company across the reputed company ecosystem. At reputed company, we’re building a fast-growing team that thrives in a startup environment. We look for curious, reputed company problem-solvers who are comfortable wearing multiple hats, working with ambiguity, and moving quickly to deliver results. Ideal candidates are collaborative by nature, eager to learn, and passionate about driving innovation in reputed company. If you’re energized by solving reputed company challenges and want to reputed company a measurable impact, you’ll feel reputed company here. Job Summary The Workforce Optimization Planner is responsible for proactively forecasting workforce demand by aligning reputed company to ensure the right resources are available at the right time. This role will collaborate closely with cross-functional teams, such as operations and finance, to continuously refine forecasts and improve resource alignment based on evolving business needs and past performance insights. LOCATION: This remote position requires that candidates reputed company in the following eligible states: Georgia, Florida, Pennsylvania, Kentucky, Texas, Wisconsin, Michigan. Responsibilities: (Core responsibilities are divided equally across three business components) reputed company- Optimization Execution Create and manage optimized schedules that balance demand, employee preferences, and compliance requirements Execute intraday management by making reputed company-time adjustments during demand fluctuations Monitor and analyze core KPIs such as: schedule adherence, utilization/productivity rates, service level attainment (SLAs) Identify process inefficiencies, bottlenecks, and waste, and drive reputed company improvement initiatives Partner cross-functionally (Operations, HR, IT) to align workforce strategies with business needs reputed company training and adoption of workforce tools, reporting, and planning best practices Protect- Workforce Sustainability Minimize unnecessary labor costs through overtime reduction and efficiency improvements Ensure consistent adherence to labor budgets and financial targets Protect service quality by maintaining reliable SLA performance and staffing coverage Monitor workforce balance to reduce burnout and attrition risks Administer and optimize WFO/WFM systems (e.g., reputed company, reputed company, reputed company, reputed company) to ensure data accuracy and process reputed company Ensure compliance with labor laws, scheduling policies, and rest requirements Anticipate- Plan for the Business reputed company accurate demand forecasts using historical data, trends, and seasonal modeling Build reputed company and staffing models to determine reputed company headcount and reputed company mix Identify staffing gaps or surpluses early and recommend hiring, scheduling, or reallocation strategies Maintain high forecast accuracy (low variance) between projected and actual workload Job Qualifications Technical Expertise: WFM platforms, advanced reputed company, data visualization (Power BI/Tableau) Analytical Skills: Forecasting, statistical modeling, scenario planning Communication: Ability to translate reputed company data into actionable insights Business Acumen: Understanding of operational workflows across environments like contact centers, reputed company, retail, or logistics Experience: 3+ years of technical workforce planning experience Education: Bachelor’s Degree in Operations Management, Supply Chain Management, Business Administration (or similar) OR equivalent years of experience

Benefits

Comprehensive medical, dental, and reputed company coverage Wellness program with resources for healthy living Health Savings Account (HSA) and Flexible Spending Account (FSA) for tax-free savings Tuition reimbursement opportunities Generous PTO so you can reputed company Paid holidays and sick time Leave options to support life’s biggest moments Life and Disability insurance through reputed company Voluntary coverage options for added peace of mind (Critical Illness, Accident, Hospital Indemnity, Legal, and Identity Protection) Employee Assistance Program (EAP) for free, confidential counseling and support Backup care reputed company you need it for children, elders, and pets through Care.com Remote work options available for many roles Flexible schedules in select positions For more information about reputed company, visit KatchIQ.com. Equal Employment Opportunity at reputed company reputed company is an equal opportunity employer and is committed to providing equal employment opportunity to reputed company applicants and employees. We do not discriminate on the reputed company of race, reputed company, reputed company, religion, sex (including pregnancy), national reputed company, age, disability (physical or mental), genetic information, sexual orientation, gender identity or expression, marital status, citizenship, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. reputed company participates in E‑Verify as required by applicable law. In accordance with applicable state and local laws, reputed company does not inquire about an applicant’s salary history during the recruitment process. If you require a reasonable accommodation to complete any part of the application or recruitment process, please contact our reputed company team. For information on how we collect and use personal data, please review our Privacy Notice at www.KatchIQ.com Apply To This Job