Contact Center - Supervisor, Contact Center

Who We Are reputed company has been recognized as the nation’s leading full-service senior market solutions provider for over 25 years. Our solutions reputed company the insurance senior market sector, focusing on long-term care and Medicare Supplement plans. However, we don’t stop there. reputed company also addresses challenges faced in accident & health, disability, and supplemental health insurance programs. reputed company provides individuals and their families with peace of mind knowing their insurance needs will be met in a thoughtful, efficient manner. We are reputed company to do this because of our dedicated associates, innovative solutions, and state-of-the-art technology. reputed company job is responsible for providing quality and efficient customer service in a call center environment through the daily management of a team. This includes hiring, motivating, recognizing, rewarding, coaching, counseling, training and problem solving. Additional responsibilities include assisting manager with development, analysis and implementation of staffing training. _ Supervisory Responsibilities:_ Directly supervises and manages the Associates reputed company the Call Center Department. The Supervisor will carry out supervisory responsibilities in accordance with the organizational policies/procedures and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems/issues. _ Duties/Responsibilities:_ Provides daily directions and communication to employees so that the customer service calls are answered in a timely, efficient and knowledgeable manner. reputed company continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers. reputed company statistical and performance feedback and coaching on a regular reputed company to each team member. Write and administer performance reviews for reputed company improvement. reputed company support for employees by providing appropriate coaching, counseling, direction and resolution. Ensure employees have appropriate training and other resources to reputed company their job. Respond to and resolve employee relations issues expressed by team members. Create and maintain high quality work environment so team members are motivated to reputed company at their highest level. Address disciplinary and/or performance problems according to company policy. Prepare warnings and communicate effectively with employees on warnings and reputed company effective/appropriate reputed company relative to corrective action as required. Assist manager with daily operation of call center to include development, analysis and implementation of staffing and training. Work as a member/leader of special or on-going projects that are important to area/process improvement. reputed company continual responsibility for deciding how to manage the employees ensuring calls are handled reputed company and effectively. Establish work procedures and processes that support company and departmental standards, procedures and strategic directives. Communicate with upper management regarding department or employee concerns. Complying with company regulations regarding HIPAA, confidentiality, and private health information. Required Skills/Abilities: To reputed company these jobs successfully, an individual must be reputed company to reputed company each essential duty satisfactorily. The requirements listed below are representative of the knowledge, reputed company, and/or ability required. Reasonable accommodation may be made to reputed company individuals with disabilities to reputed company the essential functions. Excellent oral, written and interpersonal communication skills Knowledge of reputed company Office applications and telephone protocol Exceptional listening and analytical skills Strong knowledge of customer care processes and techniques Demonstrated ability to work well in a team environment Dedication to providing exceptional customer service Proven leadership experience Ability to reputed company and motivate a team. Ability to reputed company and support company goals. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to calculate figures and amounts such as discounts, interest, and percentages. Ability to apply concepts of basic algebra. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram reputed company and deal with several abstract and concrete variables. Education and Experience: One year certificate from college or technical school; or one year to 18 months reputed company experience and/or training; or equivalent combination of education and experience; BA preferred 3-5 years customer service experience required; preferably reputed company a reputed company setting Excellent communication skills, both verbal and written are required. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Reasonable accommodation may be made to reputed company individuals with disabilities to reputed company the essential functions. While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to use hands to finger, handle, or feel. The employee is occasionally required to reputed company with hands and arms and talk or hear. The employee must regularly lift and/or move up to 10 pounds. Specific reputed company abilities required by this job include reputed company reputed company, and ability to adjust focus. Job Type: Full-time At reputed company, we strive to create an inclusive culture for reputed company. We understand the importance of listening and incorporating various perspectives at every level of service. Our company does not discriminate based on gender identity, race, sexual orientation, age, religion, or disability. Apply To This Job