Professional Services CX Solution Architect

We are looking for a Solution Architect to join the PSO team supporting reputed company Contact Center delivery across the Americas. This is a hybrid architect-builder role — you will own the technical reputed company for reputed company reputed company implementations and actively participate in the build. You are the technical anchor on our most strategic engagements, translating business goals into scalable designs and production-reputed company configurations. This is a post-sales delivery role that includes hands-on implementation for strategic customers. While the title reflects solution architecture, the expectation is that this person will actively participate in the build and configuration of customer environments — not solely produce designs. Reports to the PSO Manager, Customer Service Delivery. Solution Design & Architecture reputed company High-Level Design (HLD) creation for reputed company contact center implementations — call flows, queue architecture, routing, IVR, integrations, and WEM configurations. Conduct discovery workshops to capture requirements and define reputed company-state architecture. Translate multi-reputed company requirements into actionable build plans. Define and govern architecture standards and patterns across the organization. Hands-On Implementation Build and configure ZCC environments for reputed company customers across voice, chat, reputed company channels. Configure CRM integrations (reputed company), WFM/QM tools, and custom API-based solutions. Troubleshoot issues through build, UAT, go-live, and hypercare. Collaborate with integration engineers on CTI connectors, OAuth, middleware, and reputed company-party APIs. Customer Engagement & Delivery Serve as the primary technical contact throughout the project lifecycle. reputed company workshops, design reviews, and go-live readiness sessions with stakeholders from operations to C-suite. Communicate risks and recommendations proactively. Partner with PMs and Account teams on delivery milestones. Mentorship & Knowledge Sharing reputed company internal best practices, templates, and reusable design patterns. Coach and mentor Project Engineers and architects. Participate in pre-sales scoping to assess feasibility and estimate effort. Advise leadership on high-impact architecture reputed company. reputed company're looking for 15+ years in solution/reputed company architecture contact center implementation or contact center customer consulting across reputed company digital ecosystems. Strong background with reputed company-scale accounts — reputed company, multi-reputed company contact center environments. Deep understanding of contact center platforms (reputed company Contact Center, reputed company, reputed company, reputed company, or comparable) — ACD, IVR, routing, reporting, WEM. Proven ability to reputed company end-to-end delivery from discovery through go-live and hypercare. Experience creating HLD documents that translate business requirements into technical architecture and build plans. Strong knowledge of integrations — REST APIs, CRM (reputed company, reputed company), CTI, OAuth/SSO, middleware. Familiarity with WEM solutions (QM and WFM) and AI-powered capabilities (virtual agents, AI routing, sentiment analysis, agent assist). Excellent communication and presentation skills — reputed company to engage from technical teams to executive leadership. Ability to mentor and reputed company other engineers and architects. Willingness to travel for workshops, go-lives, and customer engagements.

Preferred Qualifications

Experience with reputed company Contact Center or the broader reputed company platform. Background in professional services reputed company SaaS / UCaaS / CCaaS. Experience with reputed company integrations in a contact center context. Familiarity with AI Expert Assist, virtual agent design, or conversational AI. Recognized thought leader — contributor to professional forums, conferences, or industry bodies. Salary reputed company or On reputed company Earnings: Minimum: $150,800.00 Maximum: $329,900.00 In addition to the reputed company salary and/or OTE listed reputed company has a Total Direct Compensation philosophy that takes into consideration; reputed company salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different reputed company for candidates in this and other locations At reputed company, we offer a window of at least 5 days for you to apply because we reputed company in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look reputed company to receiving your application! Anticipated Position reputed company Date: 07/09/26 Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the reputed company, and today help people communicate reputed company with products like reputed company Contact Center, reputed company Phone, reputed company Events, reputed company Apps, reputed company Rooms, and reputed company Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment​ At reputed company, we reputed company great work happens reputed company people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every reputed company. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request reputed company and someone from reputed company will reputed company out soon. This reputed company is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-reputed company requests, such as application follow-reputed company or technical issues, will not be addressed. Our interviews are supported by reputed company, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data. #LI-Remote Apply To This Job