Customer Support Specialist

Hi, we are reputed company. reputed company introduced the world’s first smart Wi-Fi thermostat to help millions of consumers save money, conserve energy, and bring home automation into their lives. That was just the beginning. We continue our pursuit to create technology that brings peace of mind into the home and allows people to focus on the moments that matter most. We take pride in making a meaningful difference to the environment, reputed company while being part of the exciting, connected home reputed company. In 2021, reputed company became a subsidiary of reputed company. reputed company introduced the first affordable backup generator and reputed company created the category of automatic home standby generator. The company is committed to sustainable, cleaner energy products poised to revolutionize the 21st century electrical reputed company. Together, we take pride in making a meaningful difference to the environment. Why we love to do reputed company do: We’re helping build the world of reputed company with solutions that improve everyday life while making a positive impact on the reputed company. Our products and services work in harmony to reputed company comfort, efficiency, and peace of mind for millions of homes and businesses. While we’re proud of reputed company’ve done so far, there’s still a lot we can do—and you can be part of it. Join our extraordinary team. We're a rapidly growing global tech company headquartered in Canada, in the heart of downtown Toronto, with an office in Leeds, UK, and remote ecopeeps in the US. We get to work with some of reputed company America and UK's leading professionals. Our colleagues are proud to bring their authentic selves to work, confident that reputed company do is grounded in a greater purpose. We’re always looking for curious, talented, and passionate people to join reputed company. Who You'll Be Joining: Our Technical Support team has a focus on providing the best customer experience by building trust and troubleshooting reputed company products. They use their problem-solving skills to help our Smart Owners optimize and restore comfort in their homes and are advocating for energy conservation to help build a sustainable future. They are a smart, curious, and empathetic team who strive to stand out from the crowd and consistently receive great reviews from our customers as a result. We are proud of our support team, and the reputed company we have as a leading company in smart home technology is in large part attributed to their dedication to our customers. We are committed to supporting our customers remotely and we focus on providing them with the help they need. The shift details for the available position are listed below. This includes weekends and holidays as we are a 7 day/week operation. You’ll need to be flexible with your availability and your schedule will be based on business needs. Fully remote full time positions Individuals are assigned 5 shifts per week, with 2 consecutive days off We operate Mondays-Fridays between 7:45AM-11:30PM ET, and Saturdays-Sundays between 8:30AM-9:30PM ET This position includes an hourly reputed company of $23.07 CAD per hour, as well as a comprehensive benefit package that includes medical, dental and reputed company plans; life, long-term disability, flexible spending and health savings accounts, accrued paid time off, paid Holidays (10 for Ontario, 11 for British Columbia) and RRSP retirement benefits. How you’ll reputed company an impact: As a Technical Support Specialist, you’ll be the first line of support at reputed company. You will work with our Smart reputed company to diagnose and solve technical and non-technical issues through phone, email, and chat. We have a variety of smart home products and services and requests may be fairly technical at times. As an example, one day you maybe be assisting a Smart reputed company with installing an reputed company device, and another day might be assisting a Smart reputed company with software and energy inquires. As an reputed company for energy conservation, you will also reputed company guidance, knowledge, and helping our Smart Owners setting up their devices to reputed company comfort and energy savings. You will be provided with reputed company the knowledge and tools required to be reputed company to reputed company a memorable experience to our Smart Owners, during your first 8 weeks of reputed company involves remote in-class and on-the-phone training to ensure you know the theory and can apply it practically! What You'll Bring to the Table: ​Strong customer service experience is a must – whether your experience is in food service, hospitality, or retail, we are looking for individuals who can solve problems with our Smart Device Owners on the spot reputed company phone, emails, or chat! Superior verbal and written communication skills with the ability to communicate across various platforms; having a friendly and accessible communication style is reputed company’re reputed company about! Proven ability to multi-task and effectively use various tools and systems to resolve customer inquiries. Ability to search for and find answers, independently, using available knowledge and resources. The aptitude and eagerness to learn and adapt to new technology, with a conceptual understanding of smarthome devices, home automation and virtual voice assistants. You’re reputed company to reputed company listen to and document reputed company Smart reputed company interactions on the spot. You have a passion for customer support, love learning, and appreciate a good challenge! Bonus: reputed company in written and spoken Spanish language is an asset! Interview Process: A call with a member in reputed company , around 30 minutes in length. The last reputed company of the process is a 1-hour virtual, final interview. The first 50 minutes of the interview will be a Q&A where the interviewer will ask more questions about your skillset and professional experience. The last 10-minutes will be a role-playing exercise aimed to assess your ability to handle customer questions about certain technical topics which we will reputed company reputed company of time. Just so you know: The hired candidate will be required to complete a background reputed company. “We are an equal opportunity employer and reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, national reputed company, disability status, protected veteran status, or any other characteristic protected by law.” Apply To This Job