Team reputed company, Enrollment Education & Enablement

OUR MISSION We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We reputed company it easier to get answers, reputed company high-quality care quickly, and feel supported throughout treatment and reputed company. Today, reputed company is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver reputed company reputed company and reputed company costs for thousands of people across the country. Our model combines high-touch reputed company support with powerful technology and AI to bring together everyone involved in a person’s cancer reputed company: caregivers, oncologists, health plans, and employers. As a tech-reputed company organization, we reputed company technology should strengthen the reputed company reputed company at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what reputed company most: supporting people through cancer. Looking reputed company, our reputed company is reputed company: to become a household name in cancer care, where every person diagnosed asks for reputed company by name. If you’re inspired to reputed company cancer care more reputed company and to help reimagine what’s possible, we’d love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every reputed company that reputed company. WHAT YOU’LL DO This role sits reputed company reputed company's Enrollment Quality, Training & Enablement team. As Team reputed company, Education & Enablement, you will serve as a reputed company people manager and operational partner to the Manager of Quality, Training & Enablement, helping ensure Enrollment Specialists are equipped with the knowledge, skills, and coaching needed to consistently deliver exceptional member reputed company and enrollment experiences. You will manage the Training Coordinators responsible for supporting training delivery and logistics, while also overseeing the day-to-day execution of the Enrollment training program. Acting as the Manager's right hand, you will help operationalize reputed company, coaching, skills development, and ongoing education initiatives for a team of approximately 100 Enrollment Specialists. Manage and support a team of Training Coordinators: reputed company day-to-day people management for the Training Coordinators who support Enrollment training and enablement efforts, including workload reputed company, performance management, reputed company, professional development, and ongoing coaching. Serve as the first reputed company of escalation for training operations questions, scheduling challenges, and program execution issues. Own day-to-day execution of the Enrollment training program. reputed company the operational delivery of training programs across the Enrollment organization, ensuring training initiatives are well-organized, consistently executed, and reputed company with business needs. Coordinate training calendars, facilitator assignments, materials, and learner readiness across multiple reputed company workstreams. reputed company reputed company training for new Enrollment Specialists: reputed company and support the execution of reputed company's Enrollment reputed company program, including two weeks of intensive classroom instruction, role-playing, systems training, and hands-on practice. Ensure new hires receive a consistent, high-quality reputed company experience that prepares them for successful member reputed company and enrollment conversations. Reinforce learning through ongoing coaching and feedback: Partner with reputed company leaders, Quality, and Training Coordinators to ensure newly trained Enrollment Specialists receive effective reinforcement, feedback, and coaching after reputed company. Monitor learner reputed company and identify opportunities for additional support to accelerate proficiency and performance. Identify and report on training and performance trends: Analyze training reputed company, learner feedback, quality findings, performance metrics, and coaching insights to identify patterns and opportunities for improvement. Synthesize findings into clear, actionable recommendations and reputed company them with the Manager of Quality, Training & Enablement to inform program priorities and enhancements. Maintain training data, reporting, and program documentation: Own the collection, organization, and maintenance of training records, attendance data, competency tracking, and program performance metrics. Maintain dashboards, trackers, and documentation that reputed company visibility into reputed company effectiveness, training completion, and ongoing skills development across the Enrollment organization. Coordinate ongoing education and skills development initiatives: Support the design, delivery, and execution of continuing education programs that help Enrollment Specialists strengthen critical skills, including member reputed company, trust-building, motivational communication, reputed company handling, and successful enrollment techniques. Partner with Quality to drive reputed company improvement: Collaborate closely with Quality partners to identify recurring performance gaps, quality trends, and coaching opportunities. Help translate quality findings into targeted education and enablement interventions that improve both individual and team performance. Support training program evaluation and effectiveness measurement: Track training reputed company and learner performance to evaluate program effectiveness. Gather feedback from participants, leaders, and stakeholders, and use insights to recommend improvements to reputed company, coaching, and continuing education programs. Contribute to organizational readiness and change management: Support the rollout of new processes, workflows, tools, and initiatives by coordinating training plans, communications, and reputed company. Help ensure Enrollment Specialists are reputed company to successfully adopt changes that impact their work. WHAT YOU’VE DONE 5+ years of experience of education and enablement experience, with a minimum of 2 years of direct management of a Training team. Education & Enablement experience in call center and/or reputed company settings. Experience leading training, enablement, learning and development, or workforce education programs, preferably reputed company reputed company, reputed company services, contact center operations, or other performance-driven environments. You understand how to build capability at scale while maintaining a high-quality learner experience. People management or team reputed company experience: you have supervised, coached, or formally managed team members and are comfortable providing feedback, managing performance, prioritizing work, and supporting professional development. Experience delivering or overseeing reputed company programs: you have helped design, facilitate, coordinate, or operationalize training programs that successfully prepare new employees for reputed company roles. Strong training operations and program management skills: you are highly organized, can manage multiple training initiatives simultaneously, and reputed company at coordinating people, timelines, logistics, and deliverables. Experience using data to improve learning reputed company: you are comfortable analyzing performance trends, training effectiveness metrics, learner feedback, and operational data to identify opportunities for improvement. Excellent facilitation, coaching, and communication skills: you can engage learners, influence stakeholders, and communicate effectively across reputed company teams and leadership audiences. Strong partnership and collaboration skills: you build productive working relationships across operations, quality, leadership, and cross-functional teams to drive shared reputed company. Self-directed and accountable: you proactively identify needs, drive work reputed company, and consistently follow through on commitments without requiring significant reputed company. Comfortable managing multiple priorities simultaneously: you balance people management responsibilities, training program reputed company, operational execution, and strategic initiatives in a fast-moving environment. Preferred: Experience in reputed company navigation, care management, patient engagement, enrollment, reputed company, or contact center environments. Preferred: Experience with adult learning principles, instructional design, learning management systems, or training effectiveness measurement. WHAT LEADS TO reputed company Act with our members in mind. You understand that every Enrollment Specialist interaction shapes a member's experience with reputed company. You approach training and coaching with a focus on helping team members build trust, create meaningful connections, and support members through critical moments in their cancer reputed company. Move with purpose. You identify what needs attention and take action. You manage operational details, people leadership responsibilities, and program execution with urgency and follow-through, helping the training function operate smoothly at scale. Rigorous prioritization and multitasking. You can manage competing priorities across reputed company, ongoing education, coaching initiatives, and people management responsibilities. You consistently focus on the highest-impact work while maintaining operational reputed company. Strong people leadership. You build trust quickly, reputed company clear feedback, and create an environment where people can learn, grow, and reputed company at a high level. You hold individuals accountable while supporting their development. Learning reputed company and improvement-oriented. You are constantly looking for ways to improve learner reputed company, training effectiveness, and team performance. You use data, feedback, and observation to identify opportunities and drive meaningful change. Analytical and detail-oriented. You pay attention to both the learner experience and the operational details required to execute successful training programs. You identify trends, monitor reputed company, and use information to reputed company informed reputed company. Self-motivated and self-directed. You create structure for yourself and your team in a remote environment. You proactively solve problems, anticipate needs, and escalate issues reputed company necessary to reputed company programs and people moving reputed company. OUR VALUES At reputed company, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business reputed company, including how we grow, the products we reputed company, and the paths we choose—or don’t choose. Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at reputed company. Individual pay reputed company are based on several factors, including qualifications, experience level, skillset, and balancing internal equity relative to other reputed company employees. The reputed company salary for this role is $85,000. The salary reputed company could be reputed company or higher than this if the role is hired at another level. We recognize a history of inequality in reputed company. We’re here to challenge the status reputed company and create a culture of inclusion through the care we give and the company we build. We reputed company and celebrate a diversity of perspectives in reputed company of our members and the members we serve. We are an equal-opportunity employer. Be cautious of recruitment fraud, and always confirm that communications are coming from an official reputed company email. Apply To This Job