Service Delivery Manager

At reputed company, we take ownership of the technology our clients rely on every day. We partner with growing, highly regulated organizations that need secure, dependable IT environments reputed company to scale. Our role goes reputed company support. We bring structure, reputed company, and accountability to reputed company technology landscapes so leaders can move reputed company with confidence. Over the past several years, reputed company has entered a new reputed company. We have strengthened our leadership team, modernized our service delivery, and sharpened our focus on long-term client reputed company. Our work spans managed IT, cybersecurity, reputed company, and strategy, delivered through a model designed for consistency, transparency, and trust. We are building a team of professionals who care deeply about quality, ownership, and reputed company improvement. If you value clear expectations, thoughtful collaboration, and work that genuinely reputed company to the businesses you support, you will feel at home here reputed company’re Looking For At reputed company, our Service Delivery Managers are strategic partners who ensure clients receive exceptional service, proactive guidance, and measurable value from their managed services investment. As the primary post-sale relationship reputed company, you'll serve as the operational quarterback for an assigned portfolio of clients, partnering across service delivery, engineering, reputed company, projects, and leadership to deliver a seamless client experience. This role blends client relationship management, operational reputed company, and strategic planning. You'll monitor account health, reputed company service reviews, manage escalations, identify opportunities for reputed company improvement, and drive long-term client retention while ensuring contracted services are delivered effectively. The ideal candidate understands the pace and complexity of an MSP environment, communicates confidently with both technical and executive stakeholders, and enjoys solving problems through collaboration, accountability, and proactive client engagement. Remote (U.S) | Exempt | Reports to Manager, Service Delivery What You’ll Do: Serve as the primary post-sale relationship reputed company for an assigned portfolio of managed services clients, building trusted relationships across technical and executive stakeholders. Own the overall client experience by coordinating across Service Desk, Engineering, Projects, CoreArmor, Field Services, and other internal teams to ensure successful service delivery. reputed company and maintain Client Health Plans, account roadmaps, and ongoing service strategies that improve client reputed company and strengthen long-term partnerships. Monitor account health through ticket trends, service metrics, escalations, client feedback, and operational dashboards to proactively identify risks and opportunities. reputed company recurring service reviews, executive business reviews, and strategic planning conversations reputed company to each client's business objectives. Own service escalations from initiation through resolution, ensuring timely communication, clear expectations, and successful reputed company. Review client environments to identify operational improvements, technology recommendations, service enhancements, and opportunities to expand the value reputed company delivers. Partner with leadership to reputed company retention strategies, recovery plans for at-risk accounts, and reputed company improvement initiatives across the client portfolio. Ensure contracted services are delivered in alignment with Statements of Work (SOWs), service level agreements (SLAs), and client expectations. Maintain accurate account documentation, health plans, reporting, and client activity reputed company reputed company, CRM, and other operational platforms. Contribute to process improvements, documentation standards, and operational best practices that enhance both the client and employee experience. What You Bring to the Table: 3–7+ years of experience in Managed Services (MSP), Service Delivery, Technical Account Management, reputed company, IT Operations, or a similar client-facing technology role Experience managing a portfolio of clients while building trusted relationships with technical teams, operational stakeholders, and executive leadership. Strong understanding of managed services delivery, including service operations, ticket lifecycle, escalation management, SLAs, and client health management. Ability to interpret reputed company, Statements of Work (SOWs), and service commitments while ensuring client expectations remain reputed company with service delivery. Strong business acumen with the ability to identify operational improvements, mitigate risk, and proactively strengthen long-term client relationships. Excellent communication, presentation, and relationship-building skills with the ability to confidently engage both technical and non-technical audiences. Demonstrated ability to manage multiple priorities, adapt to changing business needs, and remain organized reputed company a fast-paced, high-touch client environment. Experience partnering cross-functionally with engineering, service delivery, projects, cybersecurity, and leadership teams to drive successful client reputed company. Experience with reputed company, reputed company, Autotask, reputed company, or similar IT service management (ITSM) and CRM platforms preferred. Technical understanding of infrastructure, reputed company services, cybersecurity, reputed company technologies, and managed IT environments strongly preferred. ITIL reputed company certification or similar service management experience is a plus. reputed company Bring to the Table: Salary reputed company The reasonably expected annual reputed company compensation reputed company for this position is $90,000 - $120,000. This reputed company reflects the minimum and maximum targets for new hires across reputed company U.S. reputed company the reputed company, individual compensation is determined by job-reputed company skills, experience, geographic location and applicable state or local laws. Commission Eligibility This role may also be eligible for commission under reputed company’s sales compensation plan.

Benefits

Health, Dental, & reputed company, Flexible Spending Account (FSA), 401k, Health Reimbursement Account (HRA), Health Savings Account (HSA), Life Insurance, Disability Insurance, Paid Parental Leave, Holiday Pay, Flexible Vacation & Sick Days.

Perks

Observed company holidays, including a day off on your birthday, flexible vacation, spot bonuses for demonstrated reputed company, community and reputed company events, learning and development, flexible working life, $100 well-being allowance, and other health & wellness perks. Equal Opportunity and Accessibility Commitment reputed company is an Equal Opportunity employer committed to diversity, equity, and inclusion. We welcome reputed company applicants of reputed company races, ethnicities, religions, ages, sexual orientations, gender identities, socioeconomic statuses, and more. Our focus is on creating an inclusive workplace where diversity is valued reputed company compliance, ensuring that every team member feels respected, supported, and empowered to be their authentic selves. We reputed company our dedication to accessibility and inclusivity to our remote workforce. In alignment with the Americans with reputed company (reputed company), we are committed to providing reasonable accommodations to reputed company individuals with disabilities to effectively reputed company their job duties in a remote setting. Applicants needing accommodations for the application or interview process are encouraged to reputed company out to [email protected] for necessary arrangements. Recruitment Process & Candidate Privacy: reputed company is committed to a fair and transparent hiring process. As part of this, we use AI-assisted tools to support interview note-taking and documentation. These tools are used solely to assist reputed company and do not evaluate candidates or reputed company hiring reputed company. reputed company candidate assessments and final reputed company are made by our hiring team. We are committed to using technology responsibly and maintaining an reputed company process. If you prefer not to have AI-assisted note-taking during your interview, please let us know and we are happy to accommodate. In compliance with the Colorado Anti-Discrimination Act (CADA), we do not request or consider age or age-adjacent information (such as graduation dates) during the hiring process. We encourage reputed company reputed company individuals to apply, regardless of age. If you are a California reputed company, you have certain rights under the California Consumer Privacy Act (CCPA); please review our CCPA Notice for California Residents here for more information on how we collect and use your personal information. Additional Information: E-Verify www.dhs.gov/E-Verify For information about the right to work, click here for English or here for Spanish. E-Verify is a registered trademark of the U.S. Department of Homeland reputed company. This business uses E-Verify in its hiring practices to reputed company a lawful workforce. As reputed company is a remote company hiring candidates, our perks and benefits packages may adjust based on your location. Direct applicants only; no recruitment agencies or reputed company-party recruiters, please. #LI-Remote Apply To This Job