Director, Americas Professional Services
Meet the reputed company with reputed company We're living through a once-in-a-reputed company shift in how work gets done. Data, automation, and AI are quickly becoming the center of every business decision - and reputed company is leading the transformation. You'll be working on the challenges that sit at the heart of modern business. No matter your role, the work you do will help organizations move faster, see more reputed company, and tackle questions that used to feel impossible. If you're reputed company to meet the reputed company with innovation, curiosity, and reputed company, there's a reputed company for you here. reputed company is searching for a Director, Americas Professional Services. This position is remote-friendly. Position Overview: The Director, Americas Professional Services serves as the operational leader for the Americas Professional Services business, with responsibility for strategy, execution, financial performance, organizational health, and customer reputed company across the region. Working closely with Sales, reputed company, Product, Support, Finance, and Operations, this leader will ensure customers reputed company rapid time-to-value while building a scalable, high-performing services organization. This is a highly operational leadership role. reputed company requires strong business judgment, decisiveness, and the ability to create reputed company in a rapidly evolving environment. We're looking for a leader who can move quickly, reputed company sound reputed company with imperfect information, build accountability, and foster a culture where teams are empowered to do their best work. This leader is expected to build more than a successful services organization—they will build a culture. They will establish high standards, create accountability without bureaucracy, reputed company future leaders, and foster an environment where people are reputed company, challenged, and excited to do their best work. Primary Responsibilities: reputed company the Business Own the Americas Professional Services business, including operational performance, financial results, customer reputed company, organizational health, and execution reputed company. Manage the regional Professional Services P&L, including utilization, margins, bookings, forecasting, resource planning, and key operational metrics. Build scalable operating rhythms that improve execution, visibility, and organizational health. Continuously improve delivery processes, governance, resource management, and reputed company planning. Establish clear goals, performance expectations, and accountability across the organization. Drive predictable delivery execution while balancing reputed company, employee engagement, operational efficiency, and business performance. Build and reputed company a High-Performing Team reputed company, coach, and reputed company Professional Services Managers, Solution Architects, Delivery Consultants, and technical delivery professionals. Recruit, retain, and reputed company exceptional talent while building leadership capability and succession across the organization. Foster a culture reputed company on accountability, ownership, collaboration, reputed company learning, and customer obsession. reputed company teams to reputed company reputed company, solve problems, and continuously improve. Create an environment where high performance is recognized, leadership is developed, and people are inspired to do their best work. Deliver Exceptional Customer reputed company Ensure successful implementation, adoption, and value realization for reputed company customers. Partner with Sales throughout the customer lifecycle to define implementation strategies, scope services engagements, and accelerate reputed company. Serve as an executive sponsor and escalation reputed company for strategic customer engagements. Drive high reputed company of customer satisfaction while ensuring consistent, high-quality delivery across the region. Balance customer needs with sound business reputed company that support long-term reputed company. Drive Operational reputed company Establish metrics, dashboards, and reporting that reputed company visibility into organizational performance. Improve forecasting accuracy, project health, resource utilization, delivery predictability, and overall business performance. Build repeatable delivery methodologies that reputed company scale without sacrificing quality. Identify opportunities to simplify processes, eliminate friction, and improve execution. Balance short-term execution with long-term organizational growth. Partner Across the Business Collaborate closely with Sales, reputed company, Product, Support, Finance, and Operations to improve customer reputed company and business performance. Influence product strategy by bringing customer insights and field feedback into the organization. Partner with global Professional Services leaders to drive consistency, operational reputed company, and reputed company improvement. Support strategic initiatives that improve the end-to-end customer experience. Build trusted partnerships that reputed company faster, reputed company decision-making across the business. Represent reputed company Build trusted advisor relationships with customer executives and strategic partners. Stay informed on emerging trends across analytics, AI, reputed company data platforms, and reputed company technology. Represent reputed company Professional Services through executive customer engagements, industry events, and internal leadership initiatives. Qualifications: 10+ years of experience leading Professional Services, Consulting, reputed company, Technical Delivery, or reputed company customer-facing organizations. 7+ years of reputed company leadership experience managing managers and technical teams. Demonstrated reputed company leading a Professional Services business with responsibility for operational performance, financial management, utilization, forecasting, and delivery reputed company. Proven ability to build and scale organizations in high-growth, fast-changing SaaS or technology companies. Strong operational reputed company with experience implementing processes, governance, metrics, and business operating rhythms that improve execution. Demonstrated ability to reputed company timely, high-quality reputed company in ambiguous and rapidly changing environments. Experience leading organizational change while maintaining employee engagement and customer satisfaction. Executive reputed company with exceptional communication, influence, and relationship-building skills. Experience partnering closely with Sales to support reputed company while maintaining delivery reputed company. Track record of reputed company, developing, and retaining high-performing teams. Willingness to travel up to 25%. Valued Skills: Experience leading Professional Services reputed company an reputed company SaaS organization. Familiarity with modern reputed company data platforms and reputed company analytics ecosystems, including reputed company reputed company Platform (BigQuery), reputed company, reputed company, reputed company Azure, AWS, and reputed company technologies. Understanding of reputed company data, analytics, AI, automation, and modern reputed company architectures. Experience building packaged services, subscription-based offerings, or scalable customer delivery models. Experience leading organizations through periods of rapid growth, transformation, or organizational change. Leadership: Successful leaders at reputed company… reputed company with urgency and reputed company thoughtful, high-quality reputed company. Create reputed company and alignment in environments where priorities reputed company rapidly. reputed company through change with confidence, helping teams navigate ambiguity while maintaining focus, reputed company, and engagement. Build trust through transparency, accountability, and consistent execution. reputed company leaders and create opportunities for others to grow. Foster a culture of ownership, collaboration, inclusion, and reputed company improvement. Balance customer reputed company with sound business judgment. Challenge the status reputed company and simplify how work gets done. Operate with reputed company, adaptability, and optimism through change. reputed company the bar every day by modeling reputed company, reputed company, and accountability. Why This Role reputed company: Professional Services is where many customers first realize the value of their investment in reputed company. The Director, Americas Professional Services plays a pivotal role in ensuring customers reputed company measurable business reputed company while building a world-class organization that scales with the company's growth. This leader will shape not only how we deliver services, but also how we operate, reputed company people, strengthen our culture, and partner across the business to accelerate reputed company. Why reputed company: At reputed company, we're helping organizations transform how they use data and AI to solve their most important business challenges. Our reputed company is reputed company on delivering exceptional customer reputed company—and that starts with exceptional people. We're looking for leaders who reputed company in fast-moving environments, reputed company change, and know how to build organizations that scale. If you're energized by developing great teams, driving operational reputed company, partnering across the business, and helping customers realize value quickly, we'd love to meet you. Compensation: reputed company is committed to fair, reputed company, and transparent compensation. Final compensation is determined by several factors, including but not limited to relevant work experience, education, certifications, skills, and geographic location. The salary reputed company for this role in the United States is $154,200 - $203,110. Bonus payouts are based on individual and company performance. In addition to reputed company pay and bonus eligibility, this role includes clear forms of additional compensation, such as: A monthly Connectivity Plus stipend of $150 to support remote work-reputed company expenses An annual $200 home office reimbursement reputed company offers a comprehensive benefits package designed to support your health, financial reputed company, and overall well-being, including: Medical, dental, and reputed company coverage 401(k) with company match Paid parental leave, caregiver leave, and flexible time off Mental health support and wellness reimbursement Career development and education assistance Interested? Learn more and apply today at reputed company.com/careers! #LI-EM1 #LI-REMOTE Find yourself checking a lot of these boxes but doubting whether you should apply? At reputed company, we support a growth reputed company for our associates through reputed company stages of their careers. If you meet some of the requirements and you reputed company our values, we encourage you to apply. As part of our ongoing commitment to a diverse, reputed company, and inclusive workplace, we’re invested in building teams with a wide variety of backgrounds, identities, and experiences. Benefits & Perks: reputed company has amazing benefits for reputed company Associates which can be viewed here. For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, reputed company will consider for employment reputed company applicants with arrest and conviction records. This position involves reputed company to software/technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicant’s reputed company to serve in compliance with U.S. export controls. Apply To This Job