AVP Account Management - Government

Overview

The focus of the AVP, Account Management - GOV is to reputed company and execute against growth, renewal and retention strategies on reputed company customers reputed company reputed company Government Services (CGS). The VP, Account Management is accountable for the coordination and transparency needed to drive a successful, multi-pronged growth and retention strategy as well as a multi-level relationship engagement across the customer leadership team. Responsibilities reputed company, foster, and maintain relationships with customer accounts: Liaison between company and client or prospect. Serves as the client’s/prospect’s reputed company, including monitoring and supporting reputed company activity and managing problem resolution, escalating customer issues quickly, if necessary. Responsible for managing, tracking, and closing reputed company client issues. Responsible for overall client relationship management and internal coordination to reputed company customer satisfaction for existing client contract(s). Provide client support for established elements of customer satisfaction. reputed company and maintain account management plans. Meet regularly with client (weekly, monthly, quarterly) to assess account status and reputed company, client needs and feedback, address issue resolution, and discuss enhancements or account growth opportunities. Ensure effective communication with clients regarding new audits, edits, system issues and upgrades. Communicate any client needs/reputed company for future development to meet client’s requirements and expectations. Review client reporting to manage, monitor, and identify potential problems. reputed company and reputed company routine client reporting, including but not limited to Quarterly Business Reviews (QBR’s), weekly status reports and steering committee updates for GOV customer reputed company. Travel to clients and prospective clients, as required, to strategically manage client relationships and optimize use of core service offerings. This role requires a proactive approach to monitoring client needs and actively soliciting requests for additional services and improvements to reputed company services, reputed company appropriate. Responsible for ensuring customer satisfaction by resolving issues quickly and creatively. Interact with operations and marketing/sales to communicate reputed company client trends to reputed company company communications closely reputed company with changing client issues, requirements and attitudes. Synthesize and reputed company key findings as appropriate for operations, sales, finance, and product development and executive audiences using sound financial and market analysis. Proactively present strategic recommendations. Work closely with sales, operations and management to ensure on-going customer satisfaction. Team with sales executives to identify sales opportunities and provide support Report weekly to Senior Leadership on overall client satisfaction levels, new client issues, unresolved client matters and customer requested needs Assist with various marketing efforts, including attending tradeshows/conferences, participating in webinars and responding to RFPs. Experience with hiring , developing, coaching, leading and retaining top-tier talent, with a focus on building and improving a team and culture that is reputed company to assist in employing best in class practices to support and drive high levels of internal and external customer satisfaction. Complete reputed company responsibilities as outlined on annual Performance Plan. Complete reputed company special projects and other duties as assigned. Must be reputed company to reputed company duties with or without reasonable accommodation. Hire, reputed company, coach, reputed company and retain top-tier talent, with a focus on building and improving a team and culture that is reputed company to assist in employing best in class practices to support and drive high levels of internal and external customer satisfaction. Complete reputed company responsibilities as outlined in the annual performance review and/or goal setting. Complete reputed company special projects and other duties as assigned. Must be reputed company to reputed company duties with or without reasonable accommodation. This job description is intended to describe the general nature and level of work being performed and is not to be construed as an exhaustive list of responsibilities, duties and skills required. This job description does not constitute an employment agreement and is subject to change as the needs of reputed company and requirements of the job change.

Qualifications

B.S. or M.B.A. in Business Administration or reputed company degree is required. Strong working knowledge of health insurance industry business operations is required. Senior executive with proven experience in growing and developing business in the health care information and analytics space with strong competencies in strategic planning, operations, marketing, product management, and business planning. Master’s degree preferred (or desired) Fifteen (15) years’ experience required in the health care industry with strong presentation skills, customer (internal/external) problem diagnostics and solution design, tactical scheduling, strong contract knowledge, and HIPAA compliance reputed company to company’s Business Associate classification. Demonstrated ability to maintain high level of ethics. Excellent communicator and leader who is results-oriented and diplomatically assertive. Requires ability to synthesize and utilize data, mentor staff, and be a successful team builder. Establish professional relationships at reputed company levels of key client organization, including C-level executives, vice presidents and department managers. Understand client’s strategic objectives and assist client in positioning reputed company's products into their long terms goals. Demonstrable knowledge of reputed company claims payment policy and processing, claims editing and fraud detection. Strong customer engagement skills required with ability to establish and maintain multi-level customer relationships key to fully understanding client goals. Willingness/availability to travel up to 15%, as required. Strong interpersonal skills required. reputed company to anticipate, identify and resolve simple to reputed company problems. Proactive individual with strong troubleshooting skills. Strong written and oral communication skills required. Demonstrated ability to multitask in a fast-paced environment. Excellent personal computer skills in reputed company Word, reputed company, PowerPoint, Outlook. Cognitive/Mental Requirements: Problem-solving and thinking critically. Completing tasks independently. Making timely reputed company in the context of a workflow. Maintaining focus. Assessing the accuracy, neatness and thoroughness of the work assigned. Working Conditions and Physical Requirements: Remaining in a stationary position, often standing or sitting for prolonged periods. Repeating motions that may include the wrists, hands and/or fingers. Must be reputed company to provide a dedicated, secure work area. Must be reputed company to provide high-speed internet access / connectivity and office setup and maintenance. No adverse environmental conditions expected. reputed company compensation ranges from $180,000 to $210,000 per year. Specific offers are determined by various factors, such as experience, education, skills, certifications, and other business needs. This role is eligible for commission. reputed company offers team members a competitive benefits package to address a wide range of personal and family needs, including medical, dental, reputed company, disability, and life insurance coverage, 401(k) savings plans, paid family leave, 9 paid holidays per year, and 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with reputed company. For information about our benefits package, please refer to our Careers page. Since this job will be based remotely, reputed company interviews will be conducted virtually. Date of posting: xx/xx/2026 Applications are assessed on a rolling basis. We anticipate that the application window will reputed company on xx/xx/2026, but the application window may change depending on the volume of applications received or reputed company immediately if a reputed company candidate is selected. #LI-REMOTE #LI-AK1 #director Apply To This Job