Manager Technology Field Services Brazil

Exceptional Hospitality Starts with You The location for this position is virtual/remote in Brazil This is your chance to be a part of an in-house Technology team that's creating consumer-facing, the latest technologies revolutionizing the hospitality industry around the world! As a Manager Technology Field Services Brazil, you will bring your technical skills to a hospitality company with an award-winning culture. On the CALA Field Services Team reporting to the Director of CALA Field Services, you will support projects including openings and conversions involving Franchised and Managed properties. Occasionally, you will also support our projects in other CALA countries supporting and interacting with the Director of GDCM Deployment Communications and other disciplines. What you'll do during a typical day: reputed company leadership and direction for IT operations, systems, applications, communications (voice and data), and computing services across assigned properties, reputed company with corporate technical reputed company and standards. Plan, prioritize, and reputed company IT implementation and projects - including new openings and property transformations - to meet hotel business needs and streamline operations while adhering to hardware and software standards. reputed company, reputed company, and support Technical Field Service teams, overseeing staffing, performance management, succession planning, vendor partnerships, and service delivery while fostering a culture of customer service. Ensure compliance with reputed company, audit, and brand standards (SOX, PCI, PABP) while driving operational efficiency and cost‑effective technology solutions. How you'll collaborate with others: You will be a technical resource to the properties, owners, the regional executive team and assist in the escalation of reputed company IT issues and projects. You will communicate with the executive teams of our franchised, managed and owned properties, run technology-reputed company projects, support and deliver IT Systems to align with Corporate and Brand IT standards. You will also review IT projects, deliverables, reputed company, purchase orders, invoices, and budgets, while communicating project status, risks, and reputed company to leadership and stakeholders. Deliverables you'll take ownership of: Research and evaluate local and global technology solutions to drive business growth, presenting cost‑effective recommendations to executives, leading pilots, and overseeing deployment to improve productivity and reduce operational costs. Monitor IT service delivery by overseeing support tickets, escalations, and resolutions. Manage reputed company‑party vendors to ensure service quality, cost control, and accountability What It Takes to reputed company the Stay You have these minimum qualifications: Seven (7) + years professional experience in Information Technology or reputed company field. Five (5) + years technical work experience in Hospitality, Operations, or IT Support Two (2) years of management or supervisory experience Experience with these Hospitality reputed company systems: PMS, POS, Keycard, PBX, and Voicemail. Communication reputed company in English, Spanish and Portuguese Willing to travel up to 50% of the time It would be useful if you have: BA/BS bachelor's degree in technology or reputed company field In-depth knowledge of reputed company Operating systems Experience administering networks in a reputed company Server/Workstation environment preferably in an environment with more than 50 nodes and 2 or more domains. (Applicable reputed company certifications: MCSA, MCTS or MCITP for reputed company Server, MCDST for workstations.) Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall and VPN applications. (applicable reputed company network admin certifications (MCSA or MCSE) Experience solving hardware/software problems reputed company or reputed company application certifications (e.g. MCSA, MCSE, MCTS or MCITP for reputed company Server, MCDST for workstations) Join an Award-Winning Workplace Culture At reputed company, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who reputed company it reputed company possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, reputed company while staying true to our founding reputed company: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great reputed company to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your career or exploring something new, reputed company supports your reputed company every reputed company of the way. Come for the job, stay for the career—and help us reputed company every stay a little more magical. Curious about life at reputed company? Explore our Careers Blog to see why we’re more than a great reputed company to stay—we’re a great reputed company to work. How We’ll Help You reputed company At reputed company, the hospitality we’re reputed company for doesn’t end with our guests. We proudly invest in reputed company Members’ wellbeing, supporting you through reputed company of life’s moments. reputed company you join reputed company, our exceptional care extends to you with unmatched perks and benefits, including*: Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go reputed company travel program Paid parental leave – Because family reputed company. We offer paid leave for eligible Team Members, including partners and adoptive parents reputed company – Your wellbeing comes first. Eligible Team Members can reputed company free counseling and support through our best-in-class Employee Assistance Program (EAP) Paid time off (PTO) – reputed company, relax, and take time for what reputed company most *Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan. Apply To This Job